What are the responsibilities and job description for the New Patient Intake Coordinator position at Ackerman Cancer Center?
BE A PART OF THE ACKERMAN ADVANTAGE!
Ackerman Cancer Center, the pioneering leader in cancer treatment, is seeking a dedicated and skilled Intake Coordinator to join our team. With the distinction of being the only physician-owned proton center in the world, we are committed to providing innovative and patient-centric care.
At Ackerman Cancer Center, we believe in a work-life balance, ensuring your personal and professional fulfillment (NO HOLIDAY OR WEEKEND HOURS).
Additionally, we are delighted to offer a comprehensive benefits package that includes medical, dental and vision coverage, as well as voluntary benefits, a 401k retirement plan, tuition reimbursement and generous paid time off (PTO).
Position Overview
The Intake Coordinator is responsible for managing incoming new patients. This role involves obtaining patient referrals from healthcare providers, physicians, patient self-referrals, and online inquires. The Intake Coordinator plays a crucial role in ensuring that each patient receives exceptional service and support throughout their journey with Ackerman Urology.
Essential Job Functions:
- Verify patients' insurance coverage or explore alternative options for treatment costs.
- Coordinate with billing to address any insurance or payment-related concerns.
- Respond promptly to inquiries from potential patients in need of cancer care.
- Provide comprehensive information about the treatment, addressing their questions and concerns.
- Maintain regular communication to nurture leads and guide patients through the inquiry stage.
- Assist patients in understanding the costs associated with services and treatment.
- Discuss insurance coverage details and explore payment options as necessary.
- Offer guidance and support to help patients make informed decisions.
- Ensure that necessary authorizations are obtained from insurance providers prior to consults and imaging.
- Coordinate appointment scheduling, working closely with physicians and clinic staff
- Maintain accurate records of appointments and follow-up actions.
- Maintain positive relationships with patients, providing up-to-date information, education, and exceptional patient experiences.
- Support intake duties at all locations of Ackerman Cancer Center as needed.
Requirements:
- At least five years related experience in Customer Service in a medical environment is required.
- Knowledge of commonly-used concepts, practices, and procedures within the medical field
- Proficiency with Microsoft Office Suite and Outlook
- Strong organizational and time management skills
Preferred
- Bachelor’s Degree from an accredited university
Hours: Monday - Friday; generally 8:00am - 4:30pm
