What are the responsibilities and job description for the Business Analyst / Technical Analyst position at ACL Digital?
Title : Business Analyst / Technical Analyst
Experience : Minimum 6-8 years' experience
Location : Preferred : Austin, TX / Can go with a remote candidate in US as well if candidate is really strong, but preference is onsite Austin, TX Duration : Long Term
C2C is open
General Qualifications :
Interprets business requirements and develops business and / or functional specifications that the design / programming / testing staff will utilize to implement the project
Responsibilities include :
Generate detailed requirement specification
Implement authorized and approved standards, guidelines, and procedures
Document all requirements in required formats (e.g., system specifications, data models, and network design schematics)
Provide feasibility studies (cost alternative options for client to assess)
Carry out impact analysis including dependencies on other projects and parts of the business
Develop functional and detailed technical specifications that support the approved functional, operational, and service level requirements
Design functional data models
Strong communication, collaboration, and stakeholder management skills
Required Qualifications :
Experience in Contact Center domain as a Business Analyst, Product Owner, or Product Manager
Experience in Coaching & Quality function (NICE, Genesys, Call Miner products etc.)
Experience in Workforce Engagement Management function (NICE, Genesys, Call Miner)
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