What are the responsibilities and job description for the Desktop Support Specialist position at ACL Digital?
Role:Desktop Support Specialist
Location: Cambridge, MA
Type: Contract to Hire
- Demonstrates initiative and possesses strong time management skills
- Efficiently manages ticket queues while providing support to onsite staff
- Proficient in administrating and maintaining Windows Server 2016 and above
- Possesses a high level of knowledge in supporting and managing desktop operating systems and applications
- Manages email administration tasks, including user management, account configuration, password resets, and troubleshooting login, profile, and permission issues
- Capable of troubleshooting and triaging monitoring system alerts for system and networking environments
- Advanced virtualization administration skills, including managing virtual machine clusters, resource allocation, and architecture design
- Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP - Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues
- Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec)
- Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell
- Familiar with patch and vulnerability management
Best Regards,
Rupesh Kumar
Lead –Team Talent Acquisition
ALTEN Calsoft Labs
2890 Zanker Road, Suite 200, San Jose, CA 95134
D : 1 408-755-3056
E: rupesh.k@acldigital.com
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