What are the responsibilities and job description for the Desktop Support Specialist position at ACL Digital?
Technology Support Specialist I (entry level with 1-2 Years Exp)
6 Months Contract with possible extension
Minneapolis MN 55402
Job Description:
Hiring for is more entry level. So we’re looking for someone who has the education (2-4 year college/tech school) and/or experience who can meet or scale up into the role.
College helpdesk experience has been a good measure of success in this position
As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all.
Technical Responsibilities of an On-Site technician:
• Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
• Troubleshooting and Problem solving: PC, MAC, application, and network connectivity issues, etc.
• ServiceNow ticket management; prioritizing tickets and awareness of SLAs
• Supporting Microsoft Windows and MAC operating systems
• Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
• Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
• Conference room support may include Microsoft Surface Hubs, Crestron, Condeco, Microsoft Teams Rooms, AV equipment (speakers, cameras, and monitors/kiosks)
• Printer support (installation, configuration, relocation, and troubleshooting)
• Event and Meeting Support (may occur on-site or off-site)
• Occasional travel may be required to support other locations, client engagement sites, or off-site events
• Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
• VIP/White Glove support
• Occasional after-hour support may be required
Interpersonal skills an On-site technician should have:
• Outstanding customer service skills
• Excellent communication skills
• Great team mentality
• Self-motivated, organized, detail oriented, ability to multi-task
• Desire to learn and build a career as unique as you are
Experience Requirements:
• 2 years of on-site technical support experience, or degree in related discipline
Education:
A bachelor's degree in Computer Science or a related discipline, or equivalent work experience.
Salary : $35 - $38
