What are the responsibilities and job description for the Help Desk Specialist position at ACL Digital?
Role : HelpDesk Specialist / IT Support Specialist
Location : San Diego, CA
Type : Contract
Duration : Long Term
- Will be working for a Service Desk. Answering phone calls, chats, etc.. and helping in the Service Center.
- Provide first level support to resolve problems with products, applications, and devices through incoming incoming phone calls, Chats, and Emails
- Utilize current problem management and knowledge management software in accordance with standard operating procedures to track all inbound calls, incidents, and service requests
- Actively listen to end user requests, confirm an understanding of the issue, diagnose the problem, provide an accurate and well thought out solution
- Supports documentation of details of incidents, status of service requests, and resolutions, and follows escalation procedures.
- Collaborate with peers, leads, and various escalation groups to troubleshoot and resolve customer issues. Contacts are primarily within immediate work group.
- Supports efforts to meet key performance indicators (e.g., performance, availability, capacity).
- Seeks out learning opportunities and feedback to increase own knowledge and skill using internal training resources.
Best Regards,
Rupesh Kumar
Lead –Team Talent Acquisition
ALTEN Calsoft Labs
2890 Zanker Road, Suite 200, San Jose, CA 95134
D : 1 408-755-3056
E : rupesh.k@acldigital.com
FOLLOW US @ Twitter | Linkedin | Facebook |
