What are the responsibilities and job description for the Information Technology (IT) Business Manager position at ACL Digital?
This role is responsible for overseeing the business operations functions of the City of Atlanta's information technology (IT) department.
Duties at this level include but are not limited to assisting the department's Chief of Staff and leadership with planning and executing professional tasks in the areas of strategic IT workforce planning, operational performance management, human resources, continuous improvement, and arranging IT training, upskilling, and professional development for the staff.
This is experienced, professional should be capable of carrying out most assignments typical of the profession with limited guidance or review.
Minimum Qualifications - Education and Experience :
Bachelor's degree in business / public administration, finance, accounting, or related field. 5 years of finance or budgeting experience is required.
Preferred Education & Experience :
Bachelor's degree in business / public administration, finance, accounting, or related field; 5-7 years of professional experience in public administration, budgeting, or related field (equivalent professional experience may be considered for substitution for the required degree on an exception basis); and ITIL version 3 or 4 certification.
Knowledge, Skills & Abilities :
Knowledge of principles, processes, and procedures for operating an exceptional and efficient information technology organization. Skill in overseeing the management of record keeping and documentation. Skill in persuading people to change habits and behaviors; attention to detail, accuracy, and quality; time management of self and others; project management; critical thinking; using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; listening and communicating exceptionally to effectively convey information verbally and in writing; analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes; identifying and mitigating problems, risks, and issues. Ability to apply general rules and best practices to specific problems to produce sensible solutions; work on own initiative and be proactive in developing and improving the administrative and business functions; plan, coordinate, and facilitate activities, meetings and / or special events; routinely gather, collate, and / or classify data; analyze data utilizing a variety of complex processes; operate equipment using a variety of standardized methods; work with a significant diversity of individuals and / or groups; develop and maintain positive working relationships; provide direction; provide exceptional customer service. Skill in communicating effectively with supervisors and other staff members. Ability to comprehend and apply regulations and procedures of the department; and ability to perform duties under a moderate degree of stress related to duties that require constant attention to details and tight deadlines.
