What are the responsibilities and job description for the Project Manager position at ACL Digital?
Project Manager II
6303 Owensmouth Ave Woodland Hills CA 91367 Hybrid
11 month contract with extension
IMPORTANT TO KNOW :
This is a hybrid role. Remote - Mon & Fri. Onsite - Tues, Wed, and Thurs.
Experience :
5 years' experience in a project management environment, including project management experience on IT / technical projects. Experience on infrastructure / cloud migration projects a plus.
Technical Project Manager with call center technology / tool experience – Workforce Management, Call Recording, Soft Phone, IVR, Reporting and Analytics, etc. Experience with moving to a CCaaS (Contact Center as a Solution) preferred.
Job Summary :
Responsible for managing the overall execution of a fast-paced, diverse, critical, strategic projects from initiation through post-implementation, primarily focusing on quality, cost, and schedule. These projects involve significant return and risk to the company, have approved budgets (IT and / or business), include multiple functions / departments, involve major IT efforts, impact agents and customers (directly or indirectly), and contain complex business, legal or regulatory issues. They can also involve multiple phases or work streams within the project. This position requires interaction with executives and other personnel throughout the organization, and a focus on strong leadership, critical thinking, facilitating issue resolution and timely decision making.
Essential Job Functions :
- Manage successful execution of large-scale, multi-functional projects to support strategic initiatives across enterprise, in partnership with business and IT leadership.
- Define project scope, goals, and deliverables. Develop detailed project plans, schedules, and resource allocation. Identify and manage project dependencies and critical paths.
- Establish and manage a project team and define roles and responsibilities of the team members.
- Integrate all team members and multi-functional departments, to ensure collaboration and alignment, with occasional guidance.
- Develop comprehensive project, communication, and change management plans. Ensure effective communication within the project team and with external stakeholders.
- Effectively manage the project scope, schedule, and budget.
- Effectively manage or mitigate project issues and risk.
- Identify potential risks and develop mitigation strategies. Monitor and control project risks throughout the project lifecycle.
- Build and maintain strong relationships with project stakeholders. Manage expectations and ensure satisfaction of project deliverables
- Identify key project metrics and establish process to measure / report results.
Special Skill Requirements :
EDUCATION / CERTIFICATION REQUIREMENTS :
INTERVIEW PROCESS :
In person)
