What are the responsibilities and job description for the QA Analyst Level III (Genesys IVR Testing) position at ACL Digital?
Title : QA Analyst Level III(Genesys IVR Testing)
Location : Austin, TX(3days / week onsite - Tuesday through Thursday)
Duration : Long Term
Title : QA Analyst Level III
Location : Austion, TX (Onsite)
Job Description :
- Need 5 years of exp.
- Genesys Cloud Testing experience Required
- IVR Testing, Genesys Testing experience Required
- Prefer to have experience in Genesys cloud testing.
- Working experience validating various Contact Center components related to voice, email, and work items channels both on-Prem and Genesys cloud to include Genesys data and reporting.
- Expertise in Test Case Design, Test Execution, Defect Management, Reporting and Test.
- Experience of logging the bugs on Qtest and Jira.
- Proficient in preparing Test plan strategy, Test Approach and Test Results documents.
- ble to design and execute various testing techniques and strategies.
- Working knowledge of JIRA and Confluence.
- Experience in test automation tools supporting Contact Center platforms Qtest.
- Experience with Cyara for automated IVR testing.
- Understands the SDLC, Agile / SCRUM concepts and software release cycle.
