What are the responsibilities and job description for the Technology Support Specialist position at ACL Digital?
Title : Technology Support Specialist
Duration : 12 months with ext.
Location : Minneapolis, MN 55402
Pay Rate: $35/hr on w2
Per HM - The role I’m hiring for is more entry level. So we’re looking for someone who has the education (2-4 year college/tech school) and/or experience who can meet or scale up into the role.
College helpdesk experience has been a good measure of success in this position
As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all.
Technical Responsibilities of an On-Site technician:
• Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
• Troubleshooting and Problem solving: PC, MAC, application, and network connectivity issues, etc.
• ServiceNow ticket management; prioritizing tickets and awareness of SLAs
• Supporting Microsoft Windows and MAC operating systems
• Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
• Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
• Conference room support may include Microsoft Surface Hubs, Crestron, Condeco, Microsoft Teams Rooms, AV equipment (speakers, cameras, and monitors/kiosks)
• Printer support (installation, configuration, relocation, and troubleshooting)
• Event and Meeting Support (may occur on-site or off-site)
• Occasional travel may be required to support other EY locations, client engagement sites, or off-site events
• Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
• VIP/White Glove support
• Occasional after-hour support may be required
Interpersonal skills an On-site technician should have:
• Outstanding customer service skills
• Excellent communication skills
• Great team mentality
• Self-motivated, organized, detail oriented, ability to multi-task
• Desire to learn and build a career as unique as you are
Experience Requirements:
• 2 years of on-site technical support experience, or degree in related discipline
EY exists to build a better working world, helping to create long-term value for clients, people, and society. EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.
Salary : $30 - $35
