What are the responsibilities and job description for the Tour Experience Specialist position at ACL Digital?
Company Overview:
A CL Digital seeks a seasoned Tour Guide to join its team and deliver exceptional visitor experiences at the Future of Flight and Everett Factory sites.
As a key member of our operations team, you will engage customers enthusiastically, support all aspects of visitor experience, and enhance the Boeing brand and products.
The ideal candidate will possess strong customer service and communication skills, with experience in presenting, training, teaching, or acting in a client-facing environment.
Job Description:
- Leads tour activities with up to 52 attendees and theater presentations with up to 200 attendees.
- Facilitates ticket purchases, guest greeting and briefing, theater tech, and other operational assignments in support of these programs.
- Assists visitors with general building wayfinding and services at both Future of Flight and Everett Factory sites.
- Learns gallery and exhibit content and actively engages with visitors to share information accurately.
Key Responsibilities:
- Proactively addresses and/or reports safety issues or concerns.
- Assists with evacuating guests during emergencies and implements safety training practices as needed.
- Works efficiently to optimize program timing and throughput with tours and collaborates on position coverage and rotations.
Required Qualifications:
- 1 years' related work experience in a role requiring strong customer service and communication skills.
- Experience working in a team environment.
- Flexible schedule with ability to work early mornings, mid-days, evenings, weekends, and holidays.
