What are the responsibilities and job description for the Tour & Guest Service Specialist position at ACL Digital?
Job Title : Tour & Guest Service / Visitor Relations Spec C
Location : Mukilteo, WA (Onsite)
Duration : 6 months, Contract
Shifts : 1st shift 8 : 00 am – 6 : 00 pm
33-40 hours / week Thursday-Monday
Position Comments :
- Frequent walking on various surfaces and standing
- Occasional stair climbing / descent
- Occasional to frequent sitting
- Occasional grasping / handling and keyboarding / mouse use
- Limited lifting, reaching, carrying, pushing / pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting
- Ability to use : radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment
Successful completion of training is a contingency for this assignment – OJT or formal classroom training
Job Description :
Overview : Client is seeking experienced Tour and Guest Service professionals to deliver world class experiences at a public attraction which showcases aviation / aerospace innovation. As one of Puget Sound’s most popular tourist attractions, we welcome more than 300,000 visitors every year to experience tours of the Everett factory along with a 26,000 square foot Gallery of interactive and educational exhibits showcasing a wide range of aerospace innovation and STEM learning concepts. In addition, the facility hosts special events and community activities, as well as various educational and public programming engagements.
Visitor Relations Tour Guides serve as brand ambassadors, and are responsible for learning and presenting detailed content and scripted material to deliver enhanced experiences such as the Everett Factory Tour, Backstage Pass, and other interactive presentations. This role also supports engagement throughout the Future of Flight facility, including ticketing and lobby services, leading.
Education / Experience :
Education / experience typically acquired through basic education (e.g. High School diploma / GED) and typically 4 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school / Associate 2 years' related work, Bachelor, etc.).
