What are the responsibilities and job description for the Tour Guide Coordinator position at ACL Digital?
Job Description:
We are seeking a highly skilled Tour Guide to join our team at ACL Digital.
The successful candidate will be responsible for providing exceptional visitor orientation, ensuring smooth group visits, and facilitating interactive experiences with visitors and groups.
To achieve this, the ideal candidate will possess excellent communication skills, both verbal and written, as well as strong problem-solving abilities and a passion for delivering outstanding customer service.
This is an exciting opportunity for someone who thrives in a fast-paced environment and is eager to contribute to the success of our organization.
Responsibilities:
- Visitor Orientation: Provide expert guidance to visitors, answering questions and addressing concerns in a friendly and professional manner.
- Group Management: Manage large groups, verifying IDs and ensuring smooth visit experiences.
- Financial Procedures: Follow established financial procedures for ticketing and sales transactions.
- Customer Service: Respond promptly to incoming calls and address customer inquiries with a high level of professionalism.
Requirements:
- Communication Skills: Excellent verbal and written communication skills.
- Problem-Solving Abilities: Strong problem-solving abilities to handle complex situations.
- Customer Service: Proven ability to deliver exceptional customer service.
- Language Skills: Fluency in English, with additional languages a plus.
