UI/UX Designer V

Title : UI / UX Designer VJob ID : EBAYJP00021497Location : RemoteDuration : 6 Months with possible ext.

Job Description :

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you're interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay - a company you can be proud to be with.

We are seeking a highly skilled and experienced Conversational Designer to join our team. You will be responsible for designing and developing conversational interfaces for eBay's customer self-service and agent-facing productivity solutions. You will be part of a tightly knit team with our product managers, business analysts, developers, and customer service managers. Our goal is to create engaging and effective conversational experiences that meet the needs of our customers and improve their overall experience with Client.

Your designs will be implemented on an industry-leading chatbot and IVR platform. We will give you an opportunity for growth by leveraging the latest LLM-based AI technologies into our customer service experiences.Using Conversational Ai for consumer facing chat bot- IVRDesigned to take into account all types of chatter to supportExperience with Conversation AI chat bot / voice botTaking business requirements and forming into conversations across digital and voice channelsTuning of existing flows and flows that are only deployed as chatbot that need to be moved into voice channel and become more conversationalResearch in terms of looking at session transcripts to have some first hand understanding of the consumers experience

Key Responsibilities :

• Collaborate with product managers, business analysts, developers, and customer service teams to understand customer needs and design conversational experiences that meet those needs
• Create conversation flows, scripts, and user personas to guide the development of conversational interfaces
• Conduct user research and testing to ensure conversational interfaces are effective and engaging
• Continuously improve conversational interfaces based on user feedback and data analysis
• Stay up-to-date with industry trends and best practices in conversational design and AI technology

Requirements :

Experience with the following topics will be considered a plus :

If you are a creative thinker with a passion for designing engaging and effective conversational experiences, we encourage you to apply for this exciting opportunity.Required Skills (top 3 to 5 / non-negotiables) :

What you like to see on resumes? (nice to have)

Experience in Conversation design - both on digital and voice channels1.

Understanding design and tuning - have data scientist on the team but will need to work togetherUnderstanding business requirements and rules and being a quick learner within the company -in the ecommerce space2.

Understanding APIs- know the constraints and what information that can help the developersRepresent the flows with visual designs and what can go wrong and document and explain to developers3.

Experience with conversation ai tools- interactive tools (VoiceFlow, etc.)Heavy focus on Conversational AI -Conversational designer is most important4.

Testing experience nice to have as may be in the role in the future

Disqualifiers or Dislikes on Resumes :

If not a self-starter and self-motivated (do not need to micro-manage, this is a senior role)

Education Requirement :

Minimum 5 years without a degreeOpen to 2-3 years with the degree in Related field - and conversational AI industry experience

Required Testing :

May be required in the future but not important for this role at the moment

Software Skills Required :

IVR, Conversational AI

Required Certifications :

Preferred companies / industries :

eCommerce but open

Candidate Value Proposition :

Portfolio : cceptable in all formatsWork samples regarding design -Looking to see rich content, decision boxes, chatbots with rich media, usage of rich media,Need to consider IVR specific designWireframes and conversations are nice samples to have

Difficult Aspects of Role :

Now solidifying the voice on the new channels- they have the opportunity to help with new projects in flight and mapping that out