windows admin

Infrastructure Operations and Production Support Analyst

Purpose

Provides Level III operations support which includes identifying, resolving or escalating hardware and / or software issues that span multiple technology domains.

Duties and Responsibilities

This staff member completes the following activities using comprehensive technical knowledge of distributed, mainframe and networking platforms :

• Monitors and supports multiple technology domains / platforms through the use of monitoring tools and applications.
• Identifies, diagnoses and resolves system alerts and time sensitive events that could impact system availability leveraging an escalation path when appropriate.
• Addresses work requests in accordance with established service level commitments.
• Adjusts workloads of the operating environment to provide optimum resources to applications, system jobs and testing.
• Responds to system failures and works with support or vendor teams to minimize business impact.
• Writes and maintains documentation for the IOPS organization.
• Trains and mentors staff and IT project teams providing guidance and consultation as required.
• Administers systems by actively managing patching, routine maintenance and backups to include the scheduling and execution of related tasks.
• Participates in all meetings related to change, incident or problem management
• Identifies performance issues and trends impacting system availability or expected behavior and work to incorporate them into the problem management process.
• Identifies opportunities for improvement and participate in projects to enhance the operation.
• Participates in special projects and performs other duties as assigned.

Qualifications

Windows server support / administration, 2008, 2012, 2016