Pre-Sales Solutions Architect - REMOTE

Pre-Sales Solutions Architect 

ACLIVITI Consulting Group (ACG) 
 

What we are looking for: 

We are looking for a Pre-Sales Solutions Architect. This role will be responsible for driving new business and ensuring that the solutions proposed meet the technical and business needs of our clients. 

This role will report to the VP–Sales & Marketing. 

This role is remote and will require occasional travel (10-15%), both for internal team meetings/strategic sessions as well as conferences and client meetings.  

Why We’re Different: 

• At ACG, our purpose is to Create Surprisingly Positive Experiences. We enable leaders to shift paradigms and deliver transformational results. Our vision is to be how business gets done in the modern enterprise. We accomplish this through a zealous commitment to our core values and an enduring belief in making an impact.

We are: 

• A groundbreaking, profitable, IT consulting & professional services firm headquartered in Chicago, IL with a fully remote workforce.
• Experts in helping clients find cloud-based Contact Center capabilities that enable client and agent experiences while helping provide cost savings.
• Passionately focused on solving client issues and building relationships.
• Striving to work with cutting edge CCaaS and AI technologies.
• A close-knit, professional, fun, hard-working team dedicated to continuous improvement.

Our Clients Are: 

• Global $1-$10B annual revenue companies committed to managing their IT organizations as successful, customer-focused businesses.
• Interested in a better approach to making decisions and maximizing IT-spend and technology value across their organizations
• Diverse – our team works with all client stakeholders across many markets involved in making large transformational IT decisions, not just one decision maker.

How we solve: 

• Our unique end to end continuous improvement cycle includes 3 areas of focus in order to align stakeholders, plan realistic goals, ensure the work gets done, and guarantee outcomes:
  • Strategy - Health Checks, Maturity Assessments, CX Roadmaps, Contact Center Platform Selections, Journey and Experience mapping
  • Execution – PMO, system integration and deployment
  • Support - Ongoing Advisory services in all aspects of end to end needs.
• We Align Stakeholders by engaging IT, Operations, Business, and Finance Executives to ensure complete cross-functional buy-in of the solution, timeline, and outcomes.
• We provide a true partner-centric approach that ensures we support our clients before, during, and after their vendor selection and implementation process
• We create client-side plans focusing on outcome achievement that accelerates the decision process, and subsequently guides clients through what can be complex, long-cycle deployment programs.
• Build board-ready business case models for CCaaS and UCaaS transformation programs that includes 5-year cash flow projections, and thorough ROI analysis and program justification.

The Pre-Sales Solutions Architect will provide the following: 

• LMA (Lead – Manage – Accountability) 

  • Lead as a brand ambassador for ACG’s sales offerings
  • Maintain a consistently high degree of accuracy and attention to detail in all tasks
  • Lead multiple, simultaneous opportunities leveraging your knowledge CX consulting and CCaaS technology to drive client success
  • Own pre-sales solution strategy and hold yourself and others accountable to aligned deliverables
  • Work with leadership to engage in continuous process improvement
  • Contribute to internal development through participation in business development, recruiting, training, and marketing
  • Act in a mentoring capacity to support the career development ACLIVITI colleagues

  
  Consultative Discovery and Needs Assessment 

  • Conduct detailed operational and technical discovery sessions with stakeholders across various business units 
  • Lead discussions to define and validate measurable KPI’s that will demonstrate the direct impact of the proposed solution 
  • Collaborate with cross-functional teams to align findings with resource allocation and timelines 
  • Develop and present journey maps that identify CX challenges and future state goals that align with client objectives 
  • Partner with vendors to align on capabilities and support RFP requirements 
  • Work collaboratively with the opportunity owner to integrate findings early in the sales cycle while supporting deal strategy and accelerate decision-making 
  • Drive urgency within the discovery process while balancing active listening 

   

  High Level Solution Design and CX Strategy 

  • Develop solution designs and journey maps that align with the client’s desired future-state outcomes 
  • Prepare detailed and polished operational summaries that communicate proposed solutions and business value 
  • Act as a liaison between Sales and Delivery teams to ensure seamless transition of engagements 
  • Build and maintain strong relationships with stakeholders to ensure clarity on deliverables 
  • Provide technical expertise and support during the sales process, engaging in new account pursuits and helping grow existing accounts
  • Translate complex technical concepts making it easy for non-technical stakeholders to understand the value of each proposed solution

   

  Executive Value Positioning and Objection Handling 

  • Effectively communicate the value and differentiation of ACLIVITI’s services to address client-specific needs
  • Position yourself as the go-to resource for strategic CX planning and establish credibility by demonstrating intellectual curiosity
  • Ensure complete alignment on goals, timelines, and deliverables for both pre-sales and delivery phases 
  • Facilitate workshops and executive presentations to drive alignment and urgency 
  • Skillfully handle objections by addressing concerns and providing ROI driven solutions 
  • Anticipate future requirements and embed flexibility into roadmaps to accommodate evolving client needs 
  • Support sales efforts as a “soft closer” by reinforcing final decision-making concerns with executive stakeholders 
  • Ensure all touchpoints are documented and followed-up on with focus on urgency with next steps 

   

  Pre-Sales Qualification and Scope Writing 

  • Draft proposals, SOW’s and other sales documentation with clearly defines objectives, scope, timelines, deliverables, and KPI’s 
  • Create financial models and cost-benefit analyses to demonstrate the ROI of proposed solutions 
  • Develop detailed and accurate responses to RFP’s
  • Engage with stakeholders to review and refine scope while addressing concerns
  • Present business cases that highlight long-term value 
  • Translate discovery findings into journey maps and identify risks in the scope 
  • Facilitate hand-offs to delivery teams and ensure alignment on capacities
  • Develop and refine templates, formats, and scoping methodologies to enhance efficiency 

Our Ideal Candidate will have the following preferred skills and qualifications: 

• 5-10 years of experience in customer experience (CX) or related fields at the large enterprise level 
• Bachelor’s degree in an IT-related field is preferred
• In depth knowledge of contact center and customer experience technologies, including CCaaS platforms and integrations
• Familiarity with technical documentation tools and software (Visio, Lucidchart, etc)
• Proven experience in pre-sales or solution architecture roles 
• Experience developing and presenting technical content to large enterprise clients
• Experience creating implementation timelines 
• Experience in managing projects and coordinating with cross-functional teams
• Ability to understand and address customer needs and pain points
• Ability to think creatively and propose innovative solutions
• Excellent verbal and written communication skills to effectively convey technical information to non-technical stakeholders
• Strong analytical and problem-solving skills to design effective solutions
• Relevant certifications in CCaaS or related technologies are a plus

You will love our culture if you are: 

• An ambitious intrapreneur who loves building new things.
• Someone that loves technology, process as well as numbers – and all the space in between – to figure out the right balance of features, functionality, and affordability for each client
• Comfortable communicating through a variety of mediums with many different audiences and objectives
• Great at anticipating and solving problems – individually, internally, and for our clients
• An organized self-starter who is always eager to learn something new
• Comfortable adapting to new situations and solving new problems with the pace and occasional ambiguity that occurs in high-growth businesses
• A positive force who enjoys working closely with new people and exploring new ideas
• Driven by seeing your work have a direct impact

ACG has a competitive benefits package including: 

• 100% coverage of employee health care, vision, and dental insurance
• HSA & FSA plans available
• Disability & Voluntary Benefits available
• 401(k) plan with a 4% employer match
• Generous variable comp opportunity
• Work-from-home monthly incentive
• Inclusive remote working environments
• Team Lunch-n-learns, monthly events & happy hours