Community Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage day-to-day leasing operations.
  • Inspect community on a regular basis and verifies the condition of vacant units in order to minimize rental arrears.
  • Manage daily community requirements and maintains long-range capital improvements planning.
  • Ensure all monies received are deposited and recorded on a daily basis and confirms proper bookkeeping procedures are followed.
  • Compile weekly/monthly community status reports.
  • Promptly respond to resident concerns, comments, and/or complaints.
  • Ensure that the proper move-in paperwork, keys, and remotes are prepared for a new resident.
  • Operate the office in a professional, clean, uncluttered, and well-staffed manner.
  • Inspect make-ready apartments prior to move in.
  • Enforce occupancy policies and procedures.
  • Maintain and/or create a resident renewal program to encourage resident retention.
  • Create a sense of community at the community while maintaining the policy of non-fraternization.
  • Prepare annual budgets. Keep accurate and updated financial reports.
• Manage community maintenance with the assistance of the service team.
  • Organize incoming and outgoing inspections and prepare inspection reports.
  • Implement preventive maintenance programs.
  • Oversee improvement projects.
  • Manage requests for repairs and maintenance and evaluates timely completion of work orders.
  • Maintain compliance with required permits for operating the community, such as, pool, elevator, etc.
  • Monitor electric, water, and gas usage on the community.
• Maintains and manages all financial responsibilities.
  • Approve and submit invoices for payment in a timely manner.
  • Maintain accurate records of community transactions and submits on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).
  • Complete variance reports and other weekly reports.
  • Prepare annual budgets. Keep accurate and updated financial reports.

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  Manages and monitors rental collection.
  • Ensure rent and other charges are collected timely and posted daily.
  • Ensure the proper legal notices are given and deadlines met concerning filing eviction, filing writs, and attending court hearings.
  • Ensure compliance with community policies and lease agreements. Responds to violations and communicates with the residents.
  • Assess move-out condition of apartments and has a final account statement sent with the final disposition.
  • Immediately inform and refer any liability claims, legal complaints, or other violations to the Regional Manager and/or corporate office.
• Manages community personnel.
  • Hire, train, and evaluate community staff.
  • Create, mentor, and manage a cohesive community management team in accordance with policies.
  • Coordinate orientation and ongoing training programs for community staff.
  • Complete performance reviews for staff and makes recommendations for salary increases and/or advancement.
  • Direct and control all personnel and resources to ensure the community is properly maintained and meets owner objectives.
  • Manage time off for community management team and submit payroll for processing.
  • Ensure staff receives new hire safety orientation as well as annual safety training.
  • Coordinate with the Service Manager and attend monthly safety meetings and training for community staff; monitor the use of proper safety precautions on the community.
  • Follow company procedures and reports any workers' compensation issues and/or employee incidents immediately to the workers' compensation carrier, to management, and to Employee Service Department.
• Manages, creates and monitors marketing activities.
  • Understand the market and any other aspects of the sub-market that could impact occupancy and/or income of the community.
  • Assist with the creation of marketing surveys and understands marketing strategies to secure prospects.
  • Supervise the leasing team to ensure community is rented to the fullest capacity.
• Perform other duties as assigned or requested to support community operations.

QUALIFICATIONS

• Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills: Strong computer skills in Microsoft Word, Outlook, and Excel software. Experience in conducting Internet searches and using online calendars and databases.

EDUCATION/EXPERIENCE:

Required

• High school diploma or GED.
• Minimum two years’ experience as multi-family community manager, unless being promoted from within.
• Working knowledge of Knock, Entrata, RealPage's OneSite or other property management software.
• Must have reliable transportation, maintain auto insurance, and have a valid driver's license.
• Proven ability to market communities.
• Strong communication and customer service skills.

Preferred

• Associate’s Degree in a relevant field.
• CAM, ARM, or CCRM certification.
• Bilingual skills.