What are the responsibilities and job description for the Communication and Engagement Coordinator position at ACMC Healthcare System?
Communication and Engagement Coordinator
Provide organizational support for community outreach and strategic educational partnerships, both within Glenbeigh and outside relationships to further promote Glenbeigh’s brand. This person will develop and manage a culture of exceptional patient experience and employee engagement through a variety of initiatives including but not limited to the patient experience culture, workplace culture, safety culture, and referent development.
Patient Experience Culture
- Use empirically based techniques to improve engagement in Glenbeigh’s recovery culture (contingency management, patient centered recovery care activities, etc.)
- Provide direct patient services on a weekly basis; motivational sessions, meeting with patients struggling with program acclimation, lectures, etc.
Work Culture
- New hire initial onboarding and post hire development
- Develop/supplement current onboarding practices and provide coaching to employees that will be a part of the new hire training process
- Support ongoing recruitment and retention efforts by promoting and improving workplace culture
- Develop and support diversity, equity and inclusion efforts throughout the organization
Safety Culture
- Work with other departments to promote a culture safety at all levels throughout the organization
- Collaborate on performance improvement teams to redesign current systems to become more effective
Culture of Excellence
- Work with community partners to develop opportunities to promote Glenbeigh’s culture of excellence
- Development of Glenbeigh educational content for patients, employees and community
- Collaborate with leadership to develop engaging presentations for conferences and community events
Referent Development
- Develop systems and processes to improve referent relationships through communication and staff training.
- Oversee larger commercial referent accounts to ensure proper communication requirements and needs of referent are met.
Minimum Qualifications:
- Bachelor’s degree in psychology, sociology, communication or related field.
- Minimum of two years’ experience in working with substance use disorder and the treatment milieu, inpatient setting a must.
- Must possess exceptional communication skills, with strong organizational skills and effective in working with teams of patients, employees, and community members.
- Must possess personal qualifications such as kindness, compassion, good judgment and critical thinking skills.
