What are the responsibilities and job description for the Host/Hostess position at Acme Marina Management LLC?
The Host or Hostess makes sure that their guests feel welcomed, cared for, and valued. They create a warm and welcoming environment for patrons from the moment they enter the establishment. Hosts or Hostesses typically provide menus, take names for reservations and answer the phone.
Essential Functions/Responsibilities:
- Welcome guests to the venue
- Provide accurate wait times and monitor waiting lists
- Manage reservations
- Escort customers to assigned dining or bar areas
- Provide menus and announce Server’s name
- Greet customers upon their departure
- Coordinate with wait staff about available seating options
- Maintain a clean reception area
- Cater to guests who require extra attention (e.g. children, elderly)
- Answer incoming calls and address customers’ queries
- Assist wait staff as needed
- Ensure compliance with safety, regulatory and sanitation policies
- Performs other duties as assigned or required.
Required Education and Experience
- High school diploma or equivalent - hospitality certification is a plus
- Previous work experience as a Host/Hostess or Waiter/Waitress
- Understanding of restaurant etiquette
- Familiarity with health and safety regulations
- Experience in managing reservations
- Demonstrable customer-service skills
Required Knowledge, Skills and Abilities:
- Ability to exercise good judgment in evaluation situations and making decisions.
- Excellent communication skills (via phone and in-person)
- Strong organizational skills with the ability to monitor the entire dining and bar area
- Adaptable to working in a fast-paced environment
- Excellent physical condition and stamina
- Must have command of the English language
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Able to stand for extended periods of time (90 percent of shift).
- Ability to bend, stoop, lift, rotate, reach
- Ability to lift 20 pounds
- Frequent walking, reaching, bending, turning, and stooping
- Normal vision and hearing ranges required.
Work Environment
Work tasks will be performed in a restaurant environment
