What are the responsibilities and job description for the Service Supervisor position at Acme Tools?
We’re seeking a driven and mechanically inclined leader to join our service department!
Are you a leader who motivates your team to reach new heights and who doesn't mind getting a little dirt on your hands while you work alongside your employees? Do you think tools rule and like everything about them - from fixing them to using them to get the job done? If this sounds like you, join Acme Tools as the Service Supervisor of our Acme Equipment location in Fargo, ND!
About Acme Tools:
Since 1948, Acme Tools continues to be a premier retailer of tools and equipment at our locations throughout North Dakota, Minnesota, and Iowa and online by serving contractors, woodworkers, and DIY enthusiasts with a wide selection of tools and equipment from all the major manufacturers. As a family-owned operation for over 75 years, we take pride in our community involvement, our employee-focused approach, and our drive for continuous growth. Our employees enjoy a work environment where everyone takes pride in their work and can see their direct impact on the company.
Our Benefits Include:
- On-the-Job Training
- Professional Development Programs and Training
- Competitive Pay
- Generous PTO from Day 1
- 6 Paid Holidays
- Medical, Dental, and Vision Insurance
- Employee Discounts
- Medical and Dependent Care Flexible Spending Accounts
- Accident, Cancer, and Critical Illness Supplemental Insurance Programs
- Traditional and Roth 401K Plans with Company Matching
- 100% Company Paid Group Life Insurance
- Additional Voluntary Life Insurance
- 100% Company Paid Short and Long Term Disability Coverage
Your Responsibilities Include:
- Training, appraising, and supervising service and parts department employees
- Utilizing the most cost-efficient and effective means for all service orders while upholding Acme Tools’ customer service and safety standards
- Managing day-to-day operations (reviewing daily productivity reports, maintaining inventory, and ordering parts, participating in department interviews, employee relations and terminations, and creating cost budgets and profitability within the department, etc.)
- Planning and coordinating schedules for Parts Associates and Service Technicians to optimize productivity and ensure goals are being met
- Evaluating proficiency, keeping Service Technicians adequately trained, and advising the team on motor repair and refurbishment techniques
- Managing and driving positive customer experiences
- Ensuring Service Technicians are being held accountable for the quality of their work
- Maintaining a safe and secure work environment by adhering to and striving to improve safety standards and reporting any suspicious activity
- Completing related tasks as assigned
You’ll Need:
- A valid Driver’s License with a clean driving record
- A strong mechanical aptitude and in-depth knowledge of gas engines, internal combustion engines, electric motors, pumps, and electrical systems
- The ability to read and interpret schematics
- Strong written and verbal communication skills
- Excellent customer service skills
- Strong computer skills and the ability to learn new software
- Willingness to work indoors and outdoors in all seasons
We’d Love if You Have:
- At least 3 years of shop supervisory experience or 5 years of general management experience
- An associate degree or higher in a related field
Physical Requirements:
- Lift up to 50 lbs.
- Stand and walk for up to 10 hours
- Frequently push, pull, squat, bend & reach
Employment offers are contingent on a drug screen and background check.
Acme Tools is an equal opportunity employer.
