Job Description
Job Description
Description : Who We Are :
Acme Hospitality is a growing hospitality group in Santa Barbara's arts and entertainment district, that owns and operates several highly acclaimed and award winning concepts and boutique hotels in Nevada County and Palm Springs CA.
Mission & Core Values :
Above all else, we are committed to providing our team members with a work environment and experience that we can be proud of. Our Core Values of Delivering Excellence, Embrace Originality, Act with Integrity and Celebrate Community are the essential ingredients for success.
Position Summary :
Host is responsible for providing guests with a warm welcome and ensuring a smooth and enjoyable dining experience. Hosts are often the first point of contact for guests and play a crucial role in creating a positive first impression.
RESPONSIBILITIES
- Greet guests upon arrival, warmly welcoming them to the restaurant and creating a positive first impression.
- Escort guests to their assigned tables, ensuring they are seated comfortably and providing any assistance they may need.
- Manage the waitlist efficiently, maintaining accurate records of reservations and walk-in guests.
- Provide accurate wait time estimates to guests and inform them of any delays or special arrangements.
- Coordinate with the waitstaff and kitchen to ensure a smooth and timely seating process.
- Answer telephone calls and respond to inquiries regarding reservations, menu items, and restaurant services in a friendly and knowledgeable manner.
- Assist in taking and confirming reservations, ensuring accurate information is recorded.
- Maintain a clean and organized host stand or reception area, including keeping menus, reservation books, and other supplies readily available.
- Monitor the dining area to ensure that tables are properly set and organized, and that the ambiance is suitable for guests.
- Communicate effectively with the waitstaff and management regarding table availability, special requests, and guest preferences.
- Provide guests with menus, wine lists, or other requested information, explaining any specials or chef recommendations.
- Manage guest flow and seating arrangements to optimize table turnover and maximize seating capacity.
- Assist in coordinating special events or private dining reservations, ensuring all necessary arrangements are made.
- Maintain restrooms by cleaning and stocking all necessary supplies regularly.
- Handle guest concerns or complaints in a professional and timely manner, escalating issues to management when necessary.
- Maintain a high level of professionalism, courtesy, and hospitality in all interactions with guests.
Requirements : Requirements :
Previous experience as a Host or Hostess in a fine dining or upscale restaurant is preferred.Excellent customer service and communication skills to interact with guests in a friendly and professional manner.Professional and polished appearance, adhering to dress code and grooming standards.Ability to work in a fast-paced environment and handle multiple tasks simultaneously.Strong organizational skills to manage reservations, waitlists, and seating arrangements efficiently.Familiarity with reservation management systems and basic computer skills.Flexibility to work in shifts, including evenings, weekends, and holidays.Positive attitude and ability to remain calm under pressure.Excellent problem-solving and decision-making skills.Knowledge of fine dining etiquette and service standards.Ability to work well in a team and collaborate effectively with colleagues.Ability to stand and walk for extended periods.Strong attention to detail and accuracy in managing reservations and guest information.Ability to handle guest concerns or complaints in a professional and diplomatic manner.Familiarity with the local area and knowledge of nearby attractions or services that may be of interest to guests.Current Food Handler CertificationJob Status : Non-Exempt
Important Notice :
This job description is not an exclusive or exhaustive list of all job functions that an Acme Hospitality Team Member in this position may be asked to perform from time to time. Based on business needs or Guest service objectives, you may also be asked to perform other duties or tasks in addition to those listed above and will be required to have completed required training associated with the other duties or tasks.
Guest Service Standards
ALL POSITIONS
GREET ALL YOU MEET
Say hello to everyone you see and make eye contact (SMILE).Remember the guest or team member’s names and use them often.Sell The Property
Sell the services and facilities of the property first.Help the company obtain new customers and retain current customers.Memorize basic property information; be able to give accurate directions.Thank our guests for their business AND invite them to return.TAKE PERSONAL RESPONSIBILITY FOR GUEST SATISFACTION
Listen and respond with empathy to guest or team member inquiries and stay with the individual until he / she is satisfied.If a guest or team member asks for directions, DO NOT POINT – escort the guest or team member to the destination.Never say, “NO”, ask for assistance.PROMOTE SAFETY AND SECURITY
Never mention a guest’s name and room number in the same conversation.Never give out a room number. Maintain guest privacy and confidentiality.Always knock and announce your department before entering a guest room.Know your property’s emergency procedures.Protect the company’s property against damage or loss.Report any unsafe working condition.PRACTICE CONTINUOUS IMPROVEMENT
First, master the basics! DO IT RIGHT THE FIRST TIME!Look for ways to do your work better, faster and smarter. Share those ideas.Be part of the solution; always accompany criticisms with suggestions for improvement.Keep an open mind; be “flexible” to do new things and old things in new ways.PROJECT A POSITIVE, PROFESSIONAL IMAGE
Follow the company appearance standards at all times.Always wear your name badge and gaming badge (if needed).Keep your work area clean and professional.Never discuss internal business in front of guests.TAKE PRIDE IN ACME HOSPITALITY
If you see something on the floor, pick it up.Show proper care for tools, equipment and facilities.Speak positively about the company and your co-workers.PRACTICE TEAMWORK
Pitch in and help – Don’t wait to be asked.It is okay to ask for help.RESPOND WITH A SENSE OF URGENCY
Do not let obstacles become your excuse.Be flexible – accomplish the task and follow-up.HAVE FUN
Have fun and carry a great positive attitude. Being “positive” and “upbeat” does wonders for you and those around you.GUEST SERVICE STANDARDS
Always remember to practice the Guest Service Standards for both internal and external guests.SmileGreetRespondResolveThank and Invite BackSystems you need to know :
Ctuit, Focus POS, Microsoft Office, Google
The company reserves the right to revise and change job duties as the need arises. I have read and understand the requirements of this position and agree to this position and agree that I am able meet these duties and responsibilities. This job description does not constitute a written or implied contract of employment.
Requirements : Requirements :
Walking - ConstantSitting - FrequentClimbing - OCCASIONALCrawling - N / AKneeling - FREQUENT OCCASIONALBending - OCCASIONAL FREQUENTReaching above Shoulder - Constant FREQUENTLifting :
10 lbs. - Constant11 - 20 lbs. - Constant21 - 50 lbs. - FREQUENT50 - 100 lbs. - OCCASIONALCarrying :
10 lbs. - Constant11 - 20 lbs. - Constant FREQUENT21 - 50 lbs. - OCCASIONAL FREQUENT51 - 100 lbs. - OCCASIONALPushing - ConstantPulling - ConstantManual Dexterity - ConstantBi-Manual Dexterity - ConstantFine Motor Skills - ConstantGross Motor - ConstantEye / Hand Coordination - ConstantNear Vision - ConstantFar Vision - ConstantColor Recognition - ConstantHearing - ConstantOther -ENVIRONMENTAL FACTORS
Working Outside YESWorking Inside YESWorking alone YESWorking closely with others YESExcessive cold / heat YESExcessive humidity / dampness YESNoise / Vibrations YESWorking above ground YESWorking below ground NOWorking with chemicals / solvents / detergents / cleaners YESWorking on uneven surfaces NOOperating moving equipment or vehicles NOWorking around machinery or moving equipment YESClimbing on scaffolds or ladders YESWorking under hazardous conditions NO
