What are the responsibilities and job description for the Contract Station Instructor - Emergency Road Service position at ACMO Automobile Club Of Missouri?
This position conducts Emergency Road Services (ERS) instructional courses for independent contract station (ICS) service providers and their employees. Instructional courses include hands-on towing and service procedures, battery service program, dispatch technologies, lockout techniques, and member service protocols. Benefits include:
Fleet vehicle for the transport and safekeeping of training supplies and equipment
Company-paid uniforms
60-80% field work.
Work-from-home flexibility
Travel
Overtime
Job Duties
Conduct formal classroom training sessions, workshops, and presentations for ICS personnel regarding ERS policies and procedures, and regulations.
Deliver training via in-person classroom, instructor-led virtual, and field training as assigned.
Overnight travel required on a pre-scheduled basis.
Provide technical support in the handling of member complaint files.
Collaborate with ERS teams to identify specific training and coaching opportunities.
Prepare daily activity journals including weekly and monthly reports.
Qualifications
4-year college degree or equivalent combination of education and work experience required.
Minimum 3-year training/coaching work experience in the automotive service industry preferred.
Professional verbal and written communication skills required, including excellent presentation skills.
Must possess a valid driver’s license and an acceptable driving record required.
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
