What are the responsibilities and job description for the Sr. Strategic Account Manager position at ACN Communication Services LLC?

Job Description

Job Summary

The Sr. Strategic Account Manager plays a critical role in the development, growth, health and retention of major external partner relationships. He or She works with our partners to drive business goals and objectives that provide the best possible experience for our customers while maintaining and improving profitability. Specific areas of focus include product enhancements, product launch, management, product marketing management, process optimization, market research analysis and end user management and support.

Job Duties

Conduct regular scheduled meetings with partners and stakeholders to ensure needs are met.
Provide clear and consistent direction to supporting teams to drive business goals.
Clearly communicate the progress of monthly / quarterly initiatives to internal and external stakeholders.
Product Management / Ownership ensuring product is performing by analyzing detailed financial data with Finance department and ability to explain what is happening with the product and why based on financial analysis.
Monitor and analyze key business indicators and ensures accurate and timely delivery of data.
Serve as the primary point of contact as it relates to overall account, new opportunities and escalations.
Build strong and mutually beneficial relationships with external partners. Maintaining and Relationship building with partners and vendors is a key requirement for this position.
Research and analyze current industry trends in the market to identify new product enhancement opportunities.
Identifies new partnerships and assists in developing new relationships.

Required Skills and Abilities

Understanding of sales, forecasting and analytical performance metrics.

Extremely High Degree of attention to detail and Expert in Excel for budgeting, forecasting and analyzing key metrics

Previous Project Management in Energy sector with focus on product management.

Ability to manage multiple projects / partners simultaneously in a fast-paced environment.

Ability to address issues in a timely manner while identifying the root cause.

Excellent communication and interpersonal skills with an aptitude for building strong client relationships.

Strong analytical skills with a problem-solving attitude.

Ability to travel as needed.

Knowledge of marketing and its relationship to product management.

Financial Data Analysis with advanced Excel Skills.

Education and Experience

7 years’ work experience in B2B Strategic Account Management.

BS Degree in Sales, Business Administration or relevant field.

Solid sales experience in a B2B environment.

Experience as a Strategic Account Manager or Key Account Manager.

Product Management or previous Project Management experience in Energy Industry.

Working Environment

Onsite employees – As a condition of your employment with ACN, Inc, you will be required to work onsite at our designated office or facility. When considering this position, please be aware that you will be expected to perform your duties at our physical location as outlined in your offer of employment, We understand circumstances may require temporary remote work arrangements and exceptions may be granted on a case-by-case basis. However, it’s essential for candidates to understand that the standard expectations is to work onsite.

Office environment Mon-Fri, between the hours of 8 A.M to 5 P.M

The position may require occasional travel for continuing education, training or support.

Physical Requirements :

Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions on a case-by-case basis.

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.

The physical demands described here are representative of those indicative of a typical corporate office. environment. This includes prolonged periods of sitting at a desk and working on a computer.

Required to stand periodically; walk, hear, listen, talk, and visually see.

Use hands to finger, handle, or feel; the ability to reach with hands and arm.

The ability to lift up to 15 pounds at times.

Security Training Requirement : Please be aware that this position requires successful candidates to complete mandatory security training during their onboarding process. Security training is essential to our commitment to maintaining a secure work environment, protecting sensitive information, and ensuring the safety of our personnel. The specifics of the required security training will be communicated during the onboarding process. If you are prepared to fulfill this training requirement and are enthusiastic about contributing to our organization's security culture, we invite you to apply for this position.

Federal and State Disclaimer

ACN is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ACN observes the Workers Fairness Act in South Carolina, protecting employees and applicants for employment with medical needs arising from pregnancy, childbirth or medical conditions related to pregnancy or childbirth This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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