What are the responsibilities and job description for the Community Banking Specialist I position at ACNB BANK?
Position Title: Community Banking Supervisor (also known as Head Teller or Branch Operations Specialist)
Location: Frederick, MD Area
Are you ready to lead and empower a dynamic banking team while ensuring operational excellence?
Join our team as a Community Banking Supervisor and be a driving force behind creating exceptional customer experiences, achieving office goals, and fostering a collaborative, customer-oriented culture. We're looking for a seasoned professional with banking experience and strong leadership skills.
Key Responsibilities:
- Team Leadership: Effectively supervise, coach, and mentor the Community Banking Associate team to achieve performance expectations, uphold standards, and foster an atmosphere of teamwork and communication.
- Customer Satisfaction: Ensure consistent delivery of high-quality customer service experiences and resolve inquiries and service deficiencies promptly and accurately.
- Operational Efficiency: Maintain precision in balancing and managing vault, office currency, and coin levels, while ensuring adherence to controls, audit requirements, and regulatory compliance.
- Sales & Referrals: Facilitate office-wide success by guiding the team to identify sales opportunities and make referrals to other departments or services.
- Risk Management: Mitigate risks by ensuring strict compliance with policies, procedures, and security protocols to protect the bank and customers.
What You’ll Do:
- Lead by example in building relationships with customers and expanding financial solutions.
- Supervise the Community Banking Associate team to ensure efficient transaction processing and exceptional customer service.
- Support and coach team members in meeting sales goals, balancing performance, and adhering to bank standards.
- Oversee operational functions such as cash management, vault supervision, and ATM servicing.
- Coordinate workflow and collaborate with the Community Banking Manager to achieve office goals.
- Participate in team staffing and development processes, including onboarding and performance management.
What We’re Looking For:
- Banking Experience: Minimum of 2 years as a Community Banking Associate or a comparable position with demonstrated understanding of operational and administrative banking functions.
- Skills & Qualifications: Strong leadership and management skills, attention to detail, proficiency in Microsoft Office programs, and effective communication.
- Education: High school diploma or equivalent required.
- Physical Ability: Capacity to lift and move currency/coin (up to 50 lbs.).
- Pay Rate: This position typically starts at $19/hour, but may be higher based on previous banking experience. Pay range is $18.61 - $23.27 per hour.
Benefits:
- Benefits package including Health (starts on 1st of month after start date), Dental, and Vision Insurance;
- Free/low cost supplemental health insurance programs for orthopedic/imaging services and high cost prescriptions;
- 401K with up to 4% employer match;
- Generous PTO package plus eleven (11) Bank paid holidays;
- Career growth and ongoing training and development opportunities;
- Family-like work environment with wellness programs, including discounted multi-phasic screenings and free flu shots; and
- Employee recognition & service awards.
Why Join Us?
Be part of an environment where your leadership skills and banking expertise drive success for your team, customers, and community. We foster growth, collaboration, and innovation, ensuring you thrive both personally and professionally.
Apply today and make a difference in the Frederick, MD community!ACNB Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, genetic information or any other characteristic protected by law.
Salary : $19 - $23
