What are the responsibilities and job description for the Help Desk Specialist position at ACNB BANK?
Join the ACNB Bank Team as a Help Desk Specialist!
Do you have experience in helping troubleshoot computer system irregularities? Take your IT experience to the next level! ACNB Bank, in historic Gettysburg, PA, is looking for a novice techie to perform a variety of duties to support the Help Desk function by caring for the best customers in the world, our employees!
What You Bring to the Table:
- Education: An Associate's degree in Information Technology or a related field is preferred. A high school diploma is required.
- Skills: A basic understanding of computer systems, mobile devices, and other tech products with excellent analytical, diagnostic, and troubleshooting skills. Having about 2 years of related experience is helpful.
- A familiarity with ticketing systems and remote support tools is preferred but not required.
- Ability: To stand, stoop, bend, climb, and lift items up to 50 lbs. Visual and auditory skills. Valid driver's license.
Why You'll Love This Role:
- Being able to provide first-level technical support to our employees (end-users) via phone, email, and in-person.
- Diagnose and troubleshoot hardware and software issues, escalating complex problems to higher-level support as necessary.
- Document all support interactions and maintain accurate records of issues and resolutions in the ticketing system.
- Assist in the setup and configuration of new hardware and software for employees.
- Work independently and part of a hard-working team that resolves IT issues, adhering to policies, and creating a safe, risk adverse environment for staff.
Why You Want to Work Here at ACNB:
- Benefits package including Health (starts on the 1st of the month after hire), Dental, and Vision insurance;
- Free/low cost supplemental health insurance programs for orthopedic/imaging services and high cost prescriptions;
- 401(k) with up to 4% employer match;
- Generous PTO package plus eleven (11) Bank paid holidays;
- Career growth and ongoing training and development opportunities; and
- Employee recognition and service awards.
Find your IT career in banking! Join our team as a Help Desk Specialist and be a part of a company that celebrates your contributions while continuing to make history in Gettysburg!
ACNB Bank is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, protected veteran status, genetic information, or any other characteristic protected by law.
