What are the responsibilities and job description for the Inside Sales Representative position at ACO USA?
POSITION SUMMARY:
The Inside Sales Representative will identify, qualify, and follow up on leads for projects within a specific territory. This role involves close collaboration with the outside sales team to promote ACO products to Architects, Engineers, Designers, General Contractors, Subcontractors, and ACO Distributors. Minimal travel is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develop and maintain effective relationships with new and existing customers
Provide customer support through knowledge of ACO products and their applications
Respond to inbound sales calls
Confirm, configure, set, and use drawing scales to complete the Take-Off process
Maintain effective internal and external communication with customers, ACO management, and company sales representatives
Prepare and send submittal packages to ACO Distributors or Direct Buy customers after receiving Purchase Orders
Prepare and submit Technical Service Requests for correct Bill of Materials after Purchase Orders are received
Research various lead sources for ACO product opportunities
Identify Architectural/Engineering firms for specific projects and communicate details to the Specification Consultant or Area Sales Manager/National Sales Manager
Assist with technical and specification information for ACO products prior to Purchase Order submission
Enter data from lead sources into ACO Sales Management Software (CRM) and forward qualified leads to the Area Sales Manager/National Sales Manager
Collaborate with the Area Sales Manager/National Sales Manager to determine follow-up actions for projects
Work with the Technical Services team to obtain product layouts and Bill of Materials
Prepare and send quotations to contractors and price confirmations to distributors as needed
Maintain the ACO Sales Management System (CRM) with accurate data and relevant information
Follow up with project participants to ascertain contract awards and obtain relevant contact details for the Area Sales Manager/National Sales Manager
Request and receive Purchase Orders from customers and organize order documents for further processing
Provide proactive inside sales support to the Area Sales Manager/National Sales Manager.
Comply with company policies and procedures
COMPETENCIES:
Communication Proficiency
Customer Service
Teamwork
Technical Capacity
EDUCATION AND EXPERIENCE:
2 years of inside sales experience, preferably in construction, commercial, retail, or related industries
1-year business or related certificate from college or technical school preferred, or an equivalent combination of education and experience
ADDITIONAL ELIGIBILITY QUALIFICATIONS:
Proficient in Microsoft Office programs (Access, Excel) and file management.
Excellent punctuation, grammar, and spelling.
Strong communication skills and attention to detail.
Ability to read and interpret simple construction drawings.
Ability to write professional correspondence and speak effectively before groups.
Basic math skills, including the ability to compute percentages and perform calculations in various units of measure.
Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
COMPETENCIES:
Communication Proficiency
Customer Service
Teamwork
Technical Capacity
EDUCATION AND EXPERIENCE:
2 years of inside sales experience, preferably in construction, commercial, retail, or related industries
1-year business or related certificate from college or technical school preferred, or an equivalent combination of education and experience
ADDITIONAL ELIGIBILITY QUALIFICATIONS:
Proficient in Microsoft Office programs (Access, Excel) and file management.
Excellent punctuation, grammar, and spelling.
Strong communication skills and attention to detail.
Ability to read and interpret simple construction drawings.
Ability to write professional correspondence and speak effectively before groups.
Basic math skills, including the ability to compute percentages and perform calculations in various units of measure.
Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Inside Sales Representative will identify, qualify, and follow up on leads for projects within a specific territory. This role involves close collaboration with the outside sales team to promote ACO products to Architects, Engineers, Designers, General Contractors, Subcontractors, and ACO Distributors. Minimal travel is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develop and maintain effective relationships with new and existing customers
Provide customer support through knowledge of ACO products and their applications
Respond to inbound sales calls
Confirm, configure, set, and use drawing scales to complete the Take-Off process
Maintain effective internal and external communication with customers, ACO management, and company sales representatives
Prepare and send submittal packages to ACO Distributors or Direct Buy customers after receiving Purchase Orders
Prepare and submit Technical Service Requests for correct Bill of Materials after Purchase Orders are received
Research various lead sources for ACO product opportunities
Identify Architectural/Engineering firms for specific projects and communicate details to the Specification Consultant or Area Sales Manager/National Sales Manager
Assist with technical and specification information for ACO products prior to Purchase Order submission
Enter data from lead sources into ACO Sales Management Software (CRM) and forward qualified leads to the Area Sales Manager/National Sales Manager
Collaborate with the Area Sales Manager/National Sales Manager to determine follow-up actions for projects
Work with the Technical Services team to obtain product layouts and Bill of Materials
Prepare and send quotations to contractors and price confirmations to distributors as needed
Maintain the ACO Sales Management System (CRM) with accurate data and relevant information
Follow up with project participants to ascertain contract awards and obtain relevant contact details for the Area Sales Manager/National Sales Manager
Request and receive Purchase Orders from customers and organize order documents for further processing
Provide proactive inside sales support to the Area Sales Manager/National Sales Manager.
Comply with company policies and procedures
COMPETENCIES:
Communication Proficiency
Customer Service
Teamwork
Technical Capacity
EDUCATION AND EXPERIENCE:
2 years of inside sales experience, preferably in construction, commercial, retail, or related industries
1-year business or related certificate from college or technical school preferred, or an equivalent combination of education and experience
ADDITIONAL ELIGIBILITY QUALIFICATIONS:
Proficient in Microsoft Office programs (Access, Excel) and file management.
Excellent punctuation, grammar, and spelling.
Strong communication skills and attention to detail.
Ability to read and interpret simple construction drawings.
Ability to write professional correspondence and speak effectively before groups.
Basic math skills, including the ability to compute percentages and perform calculations in various units of measure.
Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
COMPETENCIES:
Communication Proficiency
Customer Service
Teamwork
Technical Capacity
EDUCATION AND EXPERIENCE:
2 years of inside sales experience, preferably in construction, commercial, retail, or related industries
1-year business or related certificate from college or technical school preferred, or an equivalent combination of education and experience
ADDITIONAL ELIGIBILITY QUALIFICATIONS:
Proficient in Microsoft Office programs (Access, Excel) and file management.
Excellent punctuation, grammar, and spelling.
Strong communication skills and attention to detail.
Ability to read and interpret simple construction drawings.
Ability to write professional correspondence and speak effectively before groups.
Basic math skills, including the ability to compute percentages and perform calculations in various units of measure.
Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
