Customer Service Representative-Level 1

Acom Integrated Solutions is the fastest-growing solutions company in the area with multiple locations and over 120 employees serving Georgia and Alabama. As an industry leader for almost 50 years, Acom specializes in providing comprehensive fire and life safety and security solutions to customers. We pride ourselves on fostering an environment for success while helping our employees develop professional skills, support their families, and give back to the community. We’re a diverse network of people driven by our shared ambition to shape safer communities.

Position Overview

The basic functions of our Customer Care Representative will be to act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Our top-performing CCRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative, and able to put themselves in their customer's shoes and advocate for them when necessary.

Responsibilities:

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customer's needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills and Qualifications:

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Natural problem-solving ability
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Ability to adapt/respond to different types of personalities
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree
• Must be able to pass a background check and drug screen.

Physical Requirements:

• Prolonged sitting at a desk
• Must be able to type for prolonged periods of time

Additional Information:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: Starting at $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Experience:

• Customer service: 3 years (Required)

Ability to Commute:

• Columbus, GA 31909 (Required)

Ability to Relocate:

• Columbus, GA 31909: Relocate before starting work (Required)

Work Location: In person

Salary : $17