What are the responsibilities and job description for the IT Help Desk Technician position at Acom Integrated Solutions?
As an industry leader, Acom Integrated Solutions specializes in providing comprehensive network, life safety, and security solutions to customers. We pride ourselves on fostering an environment for success while helping our employees develop professional skills, support their families, and give back to the community.
As an IT Help Desk Support Technician, you are primarily responsible for desktop, hardware, and software support. A successful candidate will be self-motivated, flexible, organized, possess extraordinary customer service skills, and be able to work with a small team to achieve solutions for non-conventional technical problems.
Responsibilities:
- Answer phone calls and log or update tickets from end-users requiring technical support
- Keep thorough documentation of issues and solutions through a ticketing system
- Provide exceptional customer service to the end-users while resolving their issues
- Monitor and quickly work new cases that are opened in the service desk, and be able to prioritize based on urgency
- Configure and troubleshoot workstations, printers, software, and hardware
- Assist with onboarding of new users and configuration of new sites’ equipment
- Be proactive and work on issues that may have not been reported.
- Know when to escalate issues to the IT Support Supervisor or higher-level support
- Will be required to work directly with network and phone vendors for troubleshooting
- Other duties as required
Requirements:
- Must be able to communicate effectively with wide variety of non-technical users by phone and via email
- Must be able to learn new technologies and procedures quickly
- Must be able to document steps taken in a clear concise manner
- Proficient with Windows 7 and 10, as well as Microsoft Office
- Comfortable with hardware, software and network troubleshooting
- Must have basic understanding of computer networking and VPN’s
- Must be able to troubleshoot, research, diagnose and resolve a range of IT-related problems such as virus infections, software incompatibility, hardware errors, etc.
- Able to use existing tools to find solutions to end-user issues
- Must be able to work on multiple, high priority tasks with minimal supervision
Preferred:
- Familiarity with Chrome OS, Google Apps, iOS and/or Android
- Bachelor’s degree in Information Systems, Business, Communications or related field
- 2 years of relevant technical experience
This is not an exhaustive list of responsibilities and is subject to change.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Experience:
- IT: 2 years (Required)
- Help desk: 2 years (Required)
- iOS: 2 years (Required)
- Microsoft Office: 2 years (Required)
Ability to Relocate:
- Columbus, GA: Relocate before starting work (Required)
Work Location: In person
Salary : $18
