What are the responsibilities and job description for the Associate, Member Services position at ACORE?
Associate, Member Services
Position Title: Associate, Member Services
Department: Corporate Engagement
Who We Are:
The American Council on Renewable Energy (ACORE) is the nation’s leading voice on the issues most essential to clean energy expansion – and we’ve been doing it for over 20 years. The ACORE staff bring decades of experience, passion, and dedication to their jobs, which translates into tenacious execution for our members and partners in driving the clean energy revolution forward. We believe in a clean energy future. We also believe in enjoying where you work. ACORE is proud to be named by The Nonprofit Times as one of the best nonprofits to work for in 2023.
Who We’re Looking For:
ACORE’s Corporate Engagement team is looking for a new team member to be a force multiplier for our work with our 150 member companies. The Associate will get broad exposure to ACORE’s different teams and members. We are looking for someone who believes in exceptional customer service, seeks to solve problems quickly and creatively, and can execute both discrete tasks and bigger projects with equal ability.
The Associate will have the opportunity to engage directly with some of ACORE’s most important stakeholders. Salary for the Member Services Associate $55,000-$65,000.
The Perks of Working at ACORE:
ACORE is committed to workplace diversity and inclusion. We are an equal-opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.
Position Title: Associate, Member Services
Department: Corporate Engagement
Who We Are:
The American Council on Renewable Energy (ACORE) is the nation’s leading voice on the issues most essential to clean energy expansion – and we’ve been doing it for over 20 years. The ACORE staff bring decades of experience, passion, and dedication to their jobs, which translates into tenacious execution for our members and partners in driving the clean energy revolution forward. We believe in a clean energy future. We also believe in enjoying where you work. ACORE is proud to be named by The Nonprofit Times as one of the best nonprofits to work for in 2023.
Who We’re Looking For:
ACORE’s Corporate Engagement team is looking for a new team member to be a force multiplier for our work with our 150 member companies. The Associate will get broad exposure to ACORE’s different teams and members. We are looking for someone who believes in exceptional customer service, seeks to solve problems quickly and creatively, and can execute both discrete tasks and bigger projects with equal ability.
The Associate will have the opportunity to engage directly with some of ACORE’s most important stakeholders. Salary for the Member Services Associate $55,000-$65,000.
- Maintain Member & Sponsor Records – Support record maintenance and data integrity in Salesforce and Mailchimp with entry and regular updates of member data and fundraising activities.
- Track Member Activity - Track member participation in meetings and events to monitor engagement and support relationship management
- Data Oversight - Refine and improve ACORE data member management processes to support organizational growth
- Invoice Management - Create and track status of membership and sponsorship invoices
- Customer Service – Ensure ACORE’s Executive Council members have access to all of their event and membership benefits
- Industry & Company Research – Develop backgrounders in advance of meetings with members and prospects
- Project Management Support – Track action items and deliverables for team projects
- Additional tasks as assigned, including but not limited to on-site staffing during conferences, special programs, and other opportunities related to membership engagement, both in-person and virtually
- Passion for Clean Energy. Clean energy is here and you are here for it with a general understanding of the industry.
- Exceptional Hospitality. Our members are our most important partners, and you should have a strong commitment to high-quality customer service.
- Strong attention to detail. You understand the importance of delivering accurate, high-quality work to customers and colleagues in a timely manner.
- Excellent Message Delivery. Your communication skills are clear, concise and creative.
- Project Management Expertise. You love it when a plan comes together and put into place the tools and processes to make sure it does.
- Collaboration. You don’t have a problem rolling up your sleeves to work on challenges, big or small, with teammates and members.
- Software Savvy. You have experience with Salesforce or another CRM and an ability to expand your expertise. Experience with Canva, Trello, and Excel are also helpful.
- 2 years of work experience.
The Perks of Working at ACORE:
- Competitive salary.
- Robust health care options.
- Generous vacation policy with 15 vacation days in your first year.
- 11 federal holidays, plus the week between Christmas and New Years.
- Paid parental leave.
- Hybrid work schedule.
- 401(k) retirement plan that includes an employer contribution.
- Educational assistance program.
- Talented team members who care deeply about our mission and one another.
In addition to your resume, please provide a cover letter describing your interest and how you would make an impact in this position. Applications without cover letters will not be considered.
Non-Discrimination ACORE is committed to workplace diversity and inclusion. We are an equal-opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.
Salary : $55,000 - $65,000
