What are the responsibilities and job description for the Sales Support Admin position at Acorn Stairlifts, Inc.?
POSITION SUMMARY
The Sales Support Admin is responsible for providing excellent customer service through effectively scheduling and supporting external and internal sales staff.
ESSENTIAL FUNCTIONS
- Maintain, track, route and schedule all Surveys to be performed within Acorn policy, procedure, and customer service guidelines.
- Communicates changes in schedule to surveyors as needed.
- Contacts scheduled clients to potentially move appointments forward to maximize efficiency.
- Communicate Surveyor availability to Regional Manager to maximize scheduling efficiency.
- Reschedule or move appointments as needed while maintaining qualified survey definitions to maximize scheduling efficiency.
- Send sales reports to managers when instructed.
- Process all order amendments, referral checks and refund requests for customers. Edit and print order forms when changes are necessary.
- Support and provide feedback to management regarding the fundamentals of a call. Focusing on introduction, general profile, product linkage, objection handling, suitability, misrepresentation and information not covered.
- Ensure Agents adhere to quality assurance policies and procedures.
- Collect and document trending quality issues.
- Work special projects assigned by management to identify concerns with call quality and suitability.
- Observes all health/safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
SKILLS
- Must be computer savvy using applications Microsoft Office, Windows PC.
- Speaks clearly and persuasively in positive or negative situations.
- Able to deal with frequent change, delays, or unexpected events.
- Ability to prioritize and plan work activities.
ATTRIBUTES
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Adheres to work schedule.
EDUCATION/EXPERIENCE
High school diploma or general education degree (GED); or two to three years related experience and/or training; or equivalent combination of education and experience.
PHYSICAL REQUIREMENTS
The employee must occasionally lift and/or move up to 10 pounds.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The noise level in the work environment is moderate.
NOTE: This job description is not intended to be all-inclusive.
