What are the responsibilities and job description for the Customer Experience Coach -Heated Tobacco Product position at Acosta Group?
DESCRIPTION
The Coach will facilitate legal-age smokers and nicotine users who would otherwise continue to use or smoke to convert to smoke-free products (including heat-not-burn) that, while not risk-free, are a much better choice than continuing to smoke. A Coach leads and accelerates the conversion of legal-age smokers and nicotine users to a smoke-free alternative by helping them understand the purpose and benefits that fit their needs and acting as a key contributor to a smoke-free future. The Coach will convert legal-age smokers and nicotine users by guiding them on how to use the product while providing a best-in-class consumer experience. Once a new adult consumer is converted, the Coach will provide personalized HyperCare to ensure the consumer’s conversion is complete and lasting.
Salary 67,000.00 with bonus potential
RESPONSIBILITIES
Manage your established network of legal-age smokers and nicotine users by receiving new leads (from various channels) and reaching out in a timely manner, meeting in the most convenient place (in accordance with local regulations) to provide an exceptional consumer experience.
Work primarily independently in a defined geographic area and responsible for converting legal-age smokers and nicotine users in accordance with local regulations.
While a part of a larger team, independently build your own legal-age smokers and nicotine users network as an ambassador through your personal community and word-of-mouth. Over time, high performers will receive leads from other channels.
Identify legal-age smokers and nicotine users within their direct social circle and expand this to other legal-age smokers and nicotine users in that group to continue to expand your network.
Inspire legal-age smokers and nicotine users when discussing brand values and benefits
Present the product and the science behind the device, and how the device works with provided guidelines.
Discover what motivates legal-age smokers and nicotine users while adopting and adapting our core brand messages to better meet their needs.
Identify legal-age smokers' and nicotine users' needs with a consumer-centric approach delivering relevant smoke-free product experiences.
QUALIFICATIONS
3 years’ experience in Sales/Customer service roles (Hospitality, solution or consumer-focused selling/customer service, retail or field sales experience)
Experience Networking or community integration of a brand/product
Excellent communication and listening skills
An interest in the brand and conversion mission, or similar disruptive innovation
Hospitality or service-led experience
A problem-solving attitude
Experience in consumer management
Experience in building & managing relationships with multiple stakeholders
Timely in handling escalations while remaining consumer-focused
Bilingual in Spanish preferred but not required
ABOUT US
Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Retail
Position Type: Full time
Business Unit: Marketing
Salary Range: $67,000.00 - $67,000.00
Company: Mosaic Sales Solutions US Operating Co, LLC
Req ID: 4991
Salary : $67,000
