DESCRIPTION
To be considered for an interview, please make sure your application is full in line with the job specs as found below.
Google Sales Team Lead
Mosaic is the leading North American integrated marketing and sales agency, specializing in sales, training, experiential, and digital & virtual solutions. At Mosaic, we are never satisfied with the status quo and are in constant search for new ideas and new ways to help our clients build their brands amidst the evolving dynamic of empowered consumers, leveraging new technologies and approaches. Together as a team, we deliver results to our clients every day. Mosaic is not about standing out from the crowd - we lead it!
The Google Sales Team Lead will be expected to support the sales associates (Guides) by training, motivating, and coaching to create a radically helpful consumer experience. Team Leads will serve as support for customer escalations, working to effectively and professionally resolve issues, also utilizing those skills to mentor employees on handling escalations. The Team Lead must also have extensive knowledge of brand products and services in order to effectively empower the Guides to drive an interactive consumer experience by promoting the latest brand mobile devices, phones, tablets, wearables, and accessories. They will lead the way in delivering a transformational experience in-store by recommending product and service solutions to fit their needs. The Team Lead will work closely with all brand and agency management, as well as associates within the store, to build and maintain strong relationships and maintain morale, while providing the absolute best consumer experience.
RESPONSIBILITIES
Consumer Experience and Sales
- Fully accountable for execution of sales initiatives
- Fully accountable for execution of consumer experience initiatives
Supervise personnel to :
Meet and exceed assigned goals for consumer experience and reputation, sales and service, revenue, and productivityConsistently demonstrate excellent interpersonal, leadership, and coaching skillsCreate a work environment where motivated people can excel, exceeding daily ownership goalsOversee floor experience - act as floor leader to ensure consumers receive a radically helpful experienceOwn consumer coordination and welcome processSupport team and assist with consumer interactions and transactionsCoach associates on opportunities with consumer interactions, recognize positive performance, and hold associates accountable for poor performanceManagement and Development :
Inspire and engage associates by motivating team to succeedPromote passion, pride, and commitmentLead by example and serve as a resource for product knowledgeDevelop associates for growth and promotion by delegating appropriate responsibilities and inspecting completionCoach to all competencies (Kornferry) to ensure consistency of expectations within locationImprove associate engagement through appropriate behaviors and actionsObserve and coach associates to provide feedback around consumer experience technique effectiveness and providing excellent consumer serviceResolve quickly any fraud issues communicated by security; may involve working with security or finance teamsProduct Launches :
Partner with management and other appropriate parties to successfully launch new products, services, and processes and to review staffing forecast planActively inspect post-launch and drive improved results with best practicesInspect that associates are properly trained on new products and promotions to demonstrate and discuss with confidenceReport concerns with associates’ knowledge and / or behavior, and provide additional coaching and / or discipline as appropriateCoordinate with security, facilities, and space management to ensure smooth product launch-day execution including operations, staffing, and schedulingResponsible for activity in space at all timesEmploy scheduling tool to properly staff and meet business needs, training, and special events such as product launches.Merchandising and Sales :
Accountable for adhering to the merchandising standardsInstill a sense of pride and ownership in space appearance where all associates understand the space is the face of the brand to every consumer.Compliance :
Drive compliance of procedures and policiesEnsure timely completion of required training to empower personnel to succeedImplement, execute, and inspect existing and new retail programs, tools, and trainingResponsible for ensuring the training for associates to ensure they have the appropriate level of system / tool access for their roles and responsibilities.Other :
Manage 6-8 MOD segments per weekReport fraudulent activity to securityContinuously display high integrityDevelop strategic perspective and champion changeInspire others to high performance through collaboration and teamworkUtilize professional expertise to solve problems and analyze issuesCapture initiative and strive for resultsAssist management in assigning the following : breaks, opening / closing tasks, & holding team accountable to their attendanceSupport management needsOther duties as assigned.QUALIFICATIONS
3 years sales / consumer service experience in a retail environment, preferably for hi-tech / consumer electronics1-3 years’ previous leadership experience in the telecommunications or consumer service related industryEffective communication, presentation, and interpersonal skillsStrong organizational skills with attention to detailExperience working with any of the larger consumer electronics stores technology.Demonstrates passion for leading edge technology and product solutions.Possess strong written and verbal communication, and working knowledge of G-SuiteHave a strong working knowledge of standard operating proceduresExperience conducting coaching and positive reinforcement.Ability to work flexible schedule including nights and weekends.Knowledge, Skill and Ability Requirements :
Excellent communication skills and demonstrated ability to meet or exceed performance standardsAbility to motivate teamAbility to work flexible hours, including evenings, weekends, and holidaysWork with associates to elevate skills and performance, providing coaching on opportunities for improvementMaintain knowledge of all brand products - complete training and support associates with required training on current and upcoming products.Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following :
Medical, Dental, Vision, and TelehealthBasic Life Insurance and AD&DVoluntary Life InsuranceShort Term and Long Term DisabilityFlexible Spending AccountHealth Reimbursement Account401(k) matchLegal InsurancePet InsuranceEmployee Assistance ProgramEmployee Discount ProgramTuition Assistance PlanPaid Time Off and Company Paid HolidaysABOUT US
Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.
Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.
Acosta and its subsidiaries is an Equal Opportunity Employer
We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.
By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions.
Job Category : Administration
Position Type : Full time
Business Unit : Marketing
Salary Range : $28.00 - $33.00
Company : Mosaic Sales Solutions US Operating Co, LLC
Req ID : 3544
J-18808-Ljbffr
Salary : $28 - $33
