What are the responsibilities and job description for the Member Relationship Specialist position at ACPE Federal Credit Union?
Member Relationship Specialist. Full time position with excellent benefits. Experience in the financial industry preferred. Job responsibilities include: managing high risk member relationships, supporting member service staff in a variety of roles, and developing and executing communication strategies with members and the community. Must have strong communication skills, be self motivated and work well with a team. Print and complete an application from www.acpefcu.com and bring it to 2835 Grand Ave. with your resume.
Seriously good benefits:
- Health insurance
- Paid time off
- Vision insurance
- Dental insurance
- Paid sick time off
- Flexible spending account
- Opportunities for advancement
- Retirement plan
- Paid training
- Credit union membership
- Loan assistance
Duties and Responsibilities
- Performs all regular teller duties including accepting deposits, cashing checks, and perform various member service-related duties.
- Prepares holds on deposits.
- Performs operational duties as required, which may include: vault operations, ordering and shipping cash, ATM settlement, research teller differences, and completing various reports.
- Responsible for opening and closing individual and commercial deposit accounts. Must obtain appropriate BSA information and business documents for account opening.
- Prepares all paperwork and assists the member in signing the documents.
- Performs various member service duties:
- Answering phone calls and assisting walk-in member, initiating member research.
- Processing check orders, closing accounts .
- Processing member account printouts.
- Sorting daily mail.
- Assisting with NSF, Non-post, and collections.
- Assisting customer with Safe Deposit Boxes
- Deposit verification for credit purposes.
- Responsible for maintaining member accounts including deposit accounts, CDs, Health Savings Accounts, IRAs, and other retail banking products.
- Performs other related duties as assigned by management.
- Ability to maintain regular and reliable attendance, and the ability to work flexible hours, including weekends (if branch is open on weekends)
Knowledge, Skills and Abilities:
- Basic knowledge of all banking regulations applicable to the job function and of all bank policies and procedures.
- Knowledge of general banking principles and banking regulations and a willingness to participate in educational opportunities.
- Skill in communicating with clients and co-workers in courteous and professional manner.
- Skill in operating computer terminals and printers, back counter capture machine, coin machine and copier
- Skills in effectively listening to members and making appropriate referrals
- Ability to maintain a high level of confidentiality.
- Ability to perform member service duties and provides leadership and guidance to subordinate members of the department in the areas of phone and in-person inquiries, conducting customer research, cash and check handling, and effectively making appropriate member referrals to other bank staff.
- Ability to ensure that appropriate efficiency, accuracy, and member service is provided to members to ensure that the bank’s goals of meeting the members needs is being met.
- Ability to demonstrate accuracy and efficiency in a fast-paced environment.
- Ability to function as a team player.
- Ability to perform any other duties/projects as assigned by management.
Job Type: Full-time
Pay: $25,000.00 - $30,000.00 per year
Benefits:
- Credit union membership
- Dental insurance
- Flexible spending account
- Health insurance
- Loan assistance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Weekends as needed
Work Location: In person
Salary : $25,000 - $30,000