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Member Relationship Specialist

ACPE Federal Credit Union
Laramie, WY Full Time
POSTED ON 3/29/2025
AVAILABLE BEFORE 5/29/2025

Member Relationship Specialist. Full time position with excellent benefits. Experience in the financial industry preferred. Job responsibilities include: managing high risk member relationships, supporting member service staff in a variety of roles, and developing and executing communication strategies with members and the community. Must have strong communication skills, be self motivated and work well with a team. Print and complete an application from www.acpefcu.com and bring it to 2835 Grand Ave. with your resume.

Seriously good benefits:

  • Health insurance
  • Paid time off
  • Vision insurance
  • Dental insurance
  • Paid sick time off
  • Flexible spending account
  • Opportunities for advancement
  • Retirement plan
  • Paid training
  • Credit union membership
  • Loan assistance

Duties and Responsibilities

  • Performs all regular teller duties including accepting deposits, cashing checks, and perform various member service-related duties.
  • Prepares holds on deposits.
  • Performs operational duties as required, which may include: vault operations, ordering and shipping cash, ATM settlement, research teller differences, and completing various reports.
  • Responsible for opening and closing individual and commercial deposit accounts. Must obtain appropriate BSA information and business documents for account opening.
  • Prepares all paperwork and assists the member in signing the documents.
  • Performs various member service duties:
  • Answering phone calls and assisting walk-in member, initiating member research.
  • Processing check orders, closing accounts .
  • Processing member account printouts.
  • Sorting daily mail.
  • Assisting with NSF, Non-post, and collections.
  • Assisting customer with Safe Deposit Boxes
  • Deposit verification for credit purposes.
  • Responsible for maintaining member accounts including deposit accounts, CDs, Health Savings Accounts, IRAs, and other retail banking products.
  • Performs other related duties as assigned by management.
  • Ability to maintain regular and reliable attendance, and the ability to work flexible hours, including weekends (if branch is open on weekends)

Knowledge, Skills and Abilities:

  • Basic knowledge of all banking regulations applicable to the job function and of all bank policies and procedures.
  • Knowledge of general banking principles and banking regulations and a willingness to participate in educational opportunities.
  • Skill in communicating with clients and co-workers in courteous and professional manner.
  • Skill in operating computer terminals and printers, back counter capture machine, coin machine and copier
  • Skills in effectively listening to members and making appropriate referrals
  • Ability to maintain a high level of confidentiality.
  • Ability to perform member service duties and provides leadership and guidance to subordinate members of the department in the areas of phone and in-person inquiries, conducting customer research, cash and check handling, and effectively making appropriate member referrals to other bank staff.
  • Ability to ensure that appropriate efficiency, accuracy, and member service is provided to members to ensure that the bank’s goals of meeting the members needs is being met.
  • Ability to demonstrate accuracy and efficiency in a fast-paced environment.
  • Ability to function as a team player.
  • Ability to perform any other duties/projects as assigned by management.

Job Type: Full-time

Pay: $25,000.00 - $30,000.00 per year

Benefits:

  • Credit union membership
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Loan assistance
  • Opportunities for advancement
  • Paid sick time
  • Paid time off
  • Paid training
  • Retirement plan
  • Vision insurance

Schedule:

  • Day shift
  • Weekends as needed

Work Location: In person

Salary : $25,000 - $30,000

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