Customer Service Representative (Spanish Required) - Full-time

ACQ Holdings, LLC is seeking a full time Customer Service Representative for our short term consumer loan company to fill additional demands due to growth.

This job opening is for Monday through Friday, ~9:00 a.m. - 6 p.m.

This position is in a fast paced, call center environment and entails spending 85% of your day on the phone assisting customers. You will be answering inbound customer service calls to assist customers who are applying for loans and making daily outbound calls to offer promotions to new customers, existing customers and respond to customer service requests.

We love technology and believe this would be a good fit for someone who is comfortable working on multiple platforms of customer communication such as email, chat, text, and phone. We have our own proprietary software so a basic overall level of comfort with computers and other software programs is preferred.

The ideal candidate should:

• Show high level attention to detail
• Have strong communication and phone skills
• Have strong overall computer skills
• Be able to work efficiently at a fast pace
• Enjoy problem solving and multitasking
• A willingness to assume additional responsibilities as needed
• Must be able to remain in a stationary position 85% of the time.
• Have at least 1 year of customer service experience
• Background in SALES is a plus

We pride ourselves in the fact that we take a different approach to lending where our goal is to properly educate the customer. Part of your job will be ensuring the customer understands the terms and conditions of their loan, that they understand the different payment options, and that they know how to take advantage of our various promotions.

We focus on a one call resolution which means you will become the expert on how our loans work and how to communicate with the customer with getting their application completed and approved.

This requires someone who can be patient, personable, and detail oriented at the same time to provide a high quality customer service experience for our customers.

Our current staff is a fun bunch who loves to build great customer relationships, strive for new goals, and assist us in continued business development. If this sounds like the type of role and environment you would enjoy, we would love to hear from you!

We also offer a competitive compensation and benefits package that includes:

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Plan
• 401K Contribution
• Holiday Time Off

Salary: $17.00 /hour, once training is completed you will receive a $1 raise to $18.00/hour. PLUS we are now offering a NEW Bonus Structure as well!

Job Type: Full-time

Pay: $17.00 per hour, once training is completed you will receive a $1 raise to $17800/hour. PLUS we are now offering a NEW Bonus Structure as well!

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Experience:

• Customer service: 1 year (Required)

Language:

• Spanish (Required)

Ability to Commute:

• Overland Park, KS 66212 (Required)

Work Location: In person

Salary : $17 - $17,800