Front Desk Manager Overnight

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE ©

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW:

Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards.  Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff.

REPORTS TO:      Front Office Manager. 

SUPERVISES:        Front Desk Agents, Bell/Door staff, PBX staff.

WORK ENVIRONMENT:

Front Desk and Back Office Areas, Guest Rooms and Public Areas.

Job involves working:

• under variable temperature conditions (or extreme heat or cold).
• under variable noise levels.
• outdoors/indoors.

KEY RELATIONSHIPS:

Internal:                    Staff in Front Desk, Bell/Door, Transportation, Concierge, Reservations, Front Desk Management, Hotel Assistant Managers, Catering & Sales, Food and Beverage, Accounting, Housekeeping, Executive Offices, Security and Engineering. 

External:                   Hotel guests/visitors, Tour company representatives, Limousine service personnel, other hotels and vendors/suppliers.

QUALIFICATIONS

Essential:

• High school graduate or equivalent vocational training certificate, some college.
• Previous experience in cashiering.
• 2 years’ experience as a Front Desk Supervisor, preferably in the luxury segment.
• Fluency in English both verbal and non-verbal.
• Compute basic arithmetic.
• Familiarity with yield management and cost controls.
• Ability to:
• perform job functions with attention to detail,  speed and accuracy.
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgment.
• follow directions thoroughly.
• understand guest’s service needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest information and pertinent hotel data.
• ascertain departmental training needs and provide such training.
• direct performance of staff and follow up with corrections when needed.
• Input and access information in the property management system/computers/point of sales system.

Desirable:

• College degree.
• Fluency in a second language, preferably Spanish and/or Portuguese and/or Russian and /or French.
• Certification in CPR.
• Previous supervisory experience.
• Ability to suggestively sell.
• Previous guest relations training.