What are the responsibilities and job description for the Account Manager position at Acquire BPO Pty Ltd?
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
US - Account Manager
Position description
We're an award-winning business outsourcer providing offshore and onshore staffing solutions that are Safe, Flexible, and Innovative for our global clients.
As an Acquire BPO employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while growing and maintaining customer relationships. You're also responsible for complying with and enforcing procedures aligned with our information security policies.
As a values-led organization, we expect all our team members to exemplify our four values of Collaboration, Impact, Passion, and Transparency.
A snapshot of your role
As an Account Manager, you will be instrumental in fostering strategic planning, commercial growth, and strengthening our client relationships. Your responsibilities include :
- Identifying new sales opportunities within existing accounts.
- Developing and implementing sales strategies to engage with new departments within existing clients.
- Keeping up to date with market trends, client roadshows and competitor activities to identify sales opportunities.
- Serving as the primary contact for client-related commercial concerns and needs.
- Cultivating robust, long-term client partnerships.
- Maintaining detailed client records and tracking contract renewals and updates.
- Gaining an in-depth understanding of our products and services to effectively upsell and cross-sell.
- Leading strategic account review sessions.
- Leading RFX's from solutioning through to contract award for existing clients.
- Managing reporting and updates related to contract renewals and key strategic activities.
- Establishing trusted relationships with key clients, including C-suite executives.
- Collaborating with internal teams like HR, recruitment, finance, IT, and marketing to boost profitability.
- Undertaking additional duties as required.
What success looks like
Your experience
What we value
We're proud of our diverse global team, all working together and adhering to these common values :
Acquire BPO is a business outsourcer with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.
Join the A-Team and experience the A-Life!
