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Head of Account Management - US

Acquire BPO Pty Ltd
Irving, TX Full Time
POSTED ON 1/15/2025
AVAILABLE BEFORE 4/7/2025

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Head of Account Management - US

Acquire BPO is an award-winning business process outsource provider, to some of the world's largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun , underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

Come for a career, stay for the fun!

  • Grow your career - yes, we love to promote internally
  • Do meaningful work and collaborate with the best
  • Celebrate at our employee engagement events
  • Bi-weekly pay
  • Eligibility for Benefits : Health Insurance, Life Insurance, 401K plan and more
  • Paid Time Off and Company Paid Holidays

A Glimpse Into Your New Role

The Account Management Team leads the development of strategic planning, commercial growth, and key initiatives to strengthen, nurture and grow the partnership between Acquire BPO and our clients.

As the Head of Account Management - US, you will provide leadership to the US Account Management team and their portfolio of clients, including setting strategic business direction, that motivates and inspires their team, supports the renewal and expansion of client relationships, identify new opportunities, and ensure exceptional client satisfaction.

  • Set & drive strategic vision for US team and client base
  • Lead local client sales interactions supported by the global sales team
  • Management of the Account Managements performance to KPIs, targets and commercial requirements within the assigned portfolios
  • Lead team on strategic account review sessions with key clients to drive growth and / or business improvement
  • Lead team to drive performance of the dedicated portfolios on a daily, weekly, monthly, quarterly and annual cycle
  • Ownership of contract renewals, annual increases, and other key strategic activities
  • Develop trusted relationships and executive sponsorship with key clients, such as C-suite leaders and key decision makers
  • Build a strong network of internal stakeholders to ensure delivery of client objectives whilst growing Acquire BPO's profitability
  • Drive a continuous improvement culture

    • What You'll Bring

  • 10 years of commercial experience in the BPO industry, including a history of call center operational experience across several markets / industries
  • Track record of developing and inspiring high-performing account management teams to meet financial targets.
  • Demonstrated success building a strong working relationship with internal and external C-Suite stakeholders
  • Excellent critical thinking skills and the ability to meet deadlines in a fast-paced environment.
  • Deep understanding of commercial contract obligations and complex solution selling.
  • Ability to deeply understand client problems and innovate with new solutions.
  • Invested in the drive for excellence and improvement and you actively contribute to support the business and client's needs
  • Ability to understand and demonstrate Acquire BPO's core values and leadership principles and translate those to everyday practices

    • With a diverse global team working together, we proudly embrace and live these shared values :

  • Collaboration : Brilliant jerks can be brilliant elsewhere.
  • Impact : Do, get it done, create impact.
  • Passion : Be positive and bring passion and energy.
  • Transparency : A transparent team can help each other.

    • What are you waiting for?

    Join the A-Team and experience the A-Life!

    Acquire BPO is an Equal Opportunity Employer

    http : / / Welcome to Acquire BPO (youtube.com)

    Join the A-Team and experience the A-Life!

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