What are the responsibilities and job description for the Counter Technical Expert position at ACR Supply Co?
Job Description
Job Description
Company Overview
ACR Supply is a family owned HVACR company known for incredible customer service and quality products. We are humbled to be recognized as a 2018, 2021, 2022, 2023 and 2024 Best Christian Places to Work and the 2020 Best Workplaces awardee. We have worked diligently to create a work environment where our team members get up every morning and truly want to come to work.
Job Summary
Hours of Operation : Monday thru Friday 7 : 00am-4 : 30pm (subject to adjustment due to business needs)
The Counter Technical Expert is responsible for providing excellent service and support for technical inquiries to all internal and external customers by using excellent, in-depth knowledge of HVAC products and company operations. The Counter Technical Expert serves as the product and process expert at the location.
Responsibilities and Duties
- Solves technical problems for internal and external customers following ACR’s customer service standards.
- Conducts on-the-job technical training for teammates.
- Attends product and industry-related training and educates teammates on what was covered.
- Stays current on all vendor required trainings, new products, and industry changes.
- Acts as the liaison between store team members and other ACR departments like the Engineer Products team and Sales team.
- Processes customer orders / changes / returns according to established company policies and procedures.
- Provides timely and accurate information to incoming customer order status and product knowledge requests.
- Provides timely feedback to the company regarding service failures or customer concerns.
- Order taking, invoicing, and quoting (warranties & credits).
- Responds to inquiries of product availability & pricing.
- Cross-references old products to new products.
- Verifies pricing accuracy.
- Calls manufacturers for product availability and places special orders with manufacturer.
- Opens and closes the store.
Minimum Qualifications
Preferred Qualifications
Knowledge, Skills & Abilities
Work Environment : This position works in a store and warehouse setting, with some outdoor exposure during the workday. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, and standard warehouse equipment such as hand trucks, box cutters and tape dispensers. This role requires standing for extended periods of time, which may include the entirety of the scheduled shift.
Physical Demands : The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to use hands and fingers handle or feel; reach with hands and arms; and talk or hear. The Team Member frequently is required to stand; walk; and stoop, kneel, crouch or crawl. The Team Member is occasionally required to sit and climb or balance. The Team Member must regularly lift and / or move objects up to 10 pounds, frequently lift and / or move objects up to 50 pounds, and occasionally lift and / or move objects that weigh more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Other Duties : The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All team members and positions may have other duties assigned at any time.
Benefits and Perks : ACR Supply Company’s compensation package for eligible employees includes a generous benefit package that includes Paid Time Off, medical, dental, vision, life insurance and a 401k program.
