Professional Services Engineer

Are you passionate about shaping the future of security solutions? Do you thrive in an environment that values innovation and teamwork? If so, acre security is the place for you! Join us in making the world a safer place, one innovation at a time.

Position: Professional Services Engineer
Location: Ottawa/ Canada

A Bit About Us:

At acre, we're not just creating security solutions; we're crafting peace of mind. Since our inception in 2012, we've been at the forefront of innovation in access control, visitor management, and intrusion software. Join us in our mission to provide top-notch security solutions globally.

Role Summary:

As a Professional Services Engineer, you will work closely with clients to implement and optimize our technology solutions, ensuring they achieve maximum value. You ll collaborate with cross-functional teams to understand client requirements, design tailored solutions, and provide expert-level support throughout the implementation process. This role is ideal for a tech-savvy problem-solver with a strong customer-service orientation and a passion for delivering impactful results.

What You ll Do:

Besides being the above, here s what you ll be up to:

• Client Engagement & Requirements Gathering: Partner with clients to understand their technical and business needs, analyze system requirements, and gather specific solution needs to ensure alignment with our offerings.
• Solution Design & Customization: Design, configure, and implement custom solutions to meet clients unique needs, working with internal teams to align on timelines and resources.
• Product Deployment & Integration: Lead the deployment process, from initial setup through testing, implementation, and post-launch support, ensuring smooth integration with the client's systems.
• Technical Troubleshooting & Support: Provide expert-level technical support, troubleshooting, and resolving issues that arise during or after the implementation process.
• Project Management: Collaborate with project managers to define timelines, milestones, and deliverables, ensuring on-time and within-budget delivery.
• Continuous Improvement: Gather client feedback and identify opportunities to improve our implementation methodologies, contributing to a culture of continuous improvement.

What You'll Need to be Successful

• Educational Background: Bachelor s degree in Computer Science, Information Technology, Engineering, or a related field.
• Experience: 3 years of experience in a Professional Services Engineer, Technical Consultant, Implementation Specialist, or related role, ideally in a SaaS, IT, or enterprise solutions environment.
• Technical Skills:
  • Proficiency in one or more C#, Python, SQL, Flutter, and MongoDB.
  • Experience with cloud platforms like AWS/Azure, CRM/ERP systems.
  • Familiarity with networking protocols, databases, and security principles is a plus.
  • Familiarity with deployment and integration tools, such as Docker, Kubernetes, Jenkins, etc.
  • Experience with Access Control Software is a plus.
• Soft Skills:
  • Strong problem-solving skills with a client-centered approach.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple projects with competing priorities.
• Certifications (Optional): Relevant technical certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, or similar) are preferred.

What You ll Get From Us:

At acre, we offer more than just a job. Join us and access exciting opportunities:

• Innovate Be part of groundbreaking solutions that redefine our industry. Join a team of disruptors who challenge the status quo.
• Collaborate Work with a diverse group of industry experts, engineers, and visionaries who will inspire you to new heights.
• Impact Help create a safer world with pioneering security initiatives and technologies that make a real difference.
• Grow Access a variety of learning opportunities, from training programs and mentorship to industry conferences, to advance your career.
• Thrive Enjoy a supportive and inclusive culture that encourages collaboration, champions initiative, and embraces new perspectives.
• Be Rewarded Benefit from competitive compensation packages, performance-based incentives, and a range of perks that recognize your dedication.

Joining acre isn't just a job; it's an invitation to a dynamic, forward-thinking community. Come join us if you're ready for a company that values innovation, customer-centricity, resilience, and unity a place where your skills meet limitless possibilities.
#LI-DNI

Acre security is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other characteristic protected by applicable law. We encourage applications from candidates of all backgrounds and experiences.

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