What are the responsibilities and job description for the Dispensary Supervisor position at Acreage?
The Dispensary Supervisor is responsible for overseeing all day-to-day operations in the dispensary, including aiding the Dispensary Manager, meeting patron’s expectations for quality & service and cash handling. The main responsibilities of the Dispensary Supervisor include accountability for accurately utilizing state NJMMP site and Point-Of-Sales system, daily register balances, and product inventory; troubleshooting patient-related discrepancies; and maintaining a smooth flow of operation on a daily basis.
Duties/Responsibilities
- Understanding of company’s rules and CRC regulations
- Assist potential patients with registering or reregistering into Medical program.
- Maintain member records in compliance with State law and Company policy
- Partnering with the EHT/AC Dispensary Manager, expectation to minimally achieve /ideally exceed monthly, quarterly and annual budget goals
- Continuing education on using cannabis for appropriate various treatments and ongoing industry news;
- Assisting Dispensary Manager in inventory control and ensuring compliance; Performing all receiving, transferring,
reporting, reconciling and inventory management functions within seed-to-sale software daily - Monitors dispensary for a variety of factors including but not limited to flow, staffing needs, quality of service, inventory
changes, atmosphere, and security - Ensures all items are correctly priced in POS system and have accurate price tags displayed; oversight of loyalty programs, correct application of discounts in patron’s transactions
- Reviewing employee schedules and following all time keeping policies including scheduling breaks and lunches within
company policy guidelines; enacting disciplinary actions when required - Responsible for actively listening, establishing rapport with staff and patients, resolving conflicts, and overall relationship building with staff, Management, and patients
- Maintain a clean, safe, welcoming environment inside and outside the facility
Competencies
1. Outstanding phone and in-person customer service skills
2. Thriving to perform job duties in a fast-paced environment with the ability to stay even keeled in periods of stress
3. Demonstrated proactivity, flexibility, adaptability and multi-tasking
4. Ability to maintain confidentiality and ethical conduct
5. Skill in accurate cash management and inventory control
6. Strong written and oral interpersonal communication skills
7. Managerial skills with firm understanding of company policies/procedures/SOPs
8. Ability to effectively plan and prioritize
9. Ability to focus; attention to detail
10. Ability to work effectively as part of a team
11. Absolute reliability and honesty
