Lead Dispensary Associate

Why Thames Valley Apothecary, LLC? 

Thames Valley Apothecary, LLC is a subsidiary of Canopy USA, LLC, a leading vertically integrated, multi-state operator in the United States cannabis industry. With the transition of Acreage Holdings to Canopy USA, LLC in December 2024, Canopy USA, LLC is now positioned to consolidate operations across its three business units – Wana, Jetty, and Acreage – realizing synergies, cost savings, and supporting growth in state-legal markets across the U.S. Through coverage of key market segments including flower via Superflux, vape and concentrates via Jetty, edibles and beverages via Wana, and retail through The Botanist, Canopy USA, LLC is well positioned to accelerate growth with an emphasis on the Midwestern and Northeastern U.S. markets. As newly formed Canopy USA, LLC, we are building a stronger, more agile organization that will unlock greater opportunities across the growing US cannabis market.

Who you’ll work for: Thames Valley Apothecary, LLC

Our Culture:

 Here at Canopy USA, LLC, we believe in people first. We value our people and encourage continuous opportunities to learn, develop, and grow. We pride ourselves in innovation and passion for the cannabis industry. 

We are always looking for motivated people who share our vision to join our team. Think you have what it takes? Then come grow with us!

About the Role (Lead Dispensary Associate):  

The Lead Dispensary Associate is responsible for interacting with, educating, and advising patients either in person or over the phone, prepare consumer order requests, accurately processes point-of-sale transactions, and maintain accurate cash handling by conforming to Acreage’s cash handling policies.  The Lead Dispensary Associate will be required to be cross trained in all other administrative functions.

How you’ll make a difference (required duties and responsibilities):

• Greet consumers in person or over the phone
• Able to determine legality of age of consumer by efficiently checking valid forms of identification
• Able to answer questions about Connecticut cannabis laws and the Company from members and others
• Assists consumers in purchasing products on site or on the on-line website
• Provide information regarding adult-use products, as well as accessories sold on site.
• Assists the Assistant Dispensary Manager with cash management on a daily and weekly basis.
• Assists with the administrative staff in legally checking both adult-use consumers and medical patients according to the most recent SOPs and Connecticut cannabis regulations.
• Maintains a clean, safe, and welcoming environment inside and outside the facility.
• Other duties that may be assigned by either the Assistant Dispensary Manager or the Dispensary Manager according to the business needs.

Skills to be Successful (minimum qualifications):

• High school diploma or equivalent
• 2 years’ experience in a fast-paced client-service intensive industry – hospitality and retail background preferred
• Familiarity with history and varieties of cannabis preferred, but not required.
• Outstanding phone and in-person customer service skills
• Demonstrates proactiveness, flexibility, adaptability, and multi-tasking
• Ability to maintain confidentiality and ethical conduct
• Skill in accurate cash management and inventory control
• Strong written and oral interpersonal communication skills
• Ability to effectively plan and prioritize
• Possess attention to detail
• Ability to work effectively as part of a team
• Absolute reliability and honesty

Perks & Benefits: 

• Full suite of medical, dental, and vision insurance
• Paid parental leave.
• 401 (k)
• Paid Time Off
• Short Term and Long-Term Disability
• Employee Assistance Program
• Employee life insurance and supplemental life 
• Spouse and child life and ADD&D
• Pet insurance 
• FSA and HSA available.

*Based on eligibility. 

Work Environment and Physical Demands: 

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.

E-Verify Participation Notice

This Employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 

What is E-Verify?  E-Verify is an internet-based system that compares information from and employee’s Form I-9, Employment Eligibility Verification, to data from the U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

Code of Conduct:

All employees are expected to represent the values and maintain the standards contained in the Code of Conduct.  

Thames Valley Apothecary, LLC is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status.  We appreciate your interest in Thames Valley Apothecary, LLC.   If you need assistance with completing an online application due to a disability, please send a request to hrteam@acreageholdings.com.  Please be sure to include “Accommodation Request” in the subject line.