What are the responsibilities and job description for the Lead Dispensary Associate position at Acreage?
Why Natures Care Company LLC?
Nature's Care Company is a subsidiary of Canopy USA, LLC, a leading vertically integrated, multi-state operator in the United States cannabis industry. With the transition of Acreage Holdings to Canopy USA, LLC in December 2024, Canopy USA, LLC is now positioned to consolidate operations across its three business units – Wana, Jetty, and Acreage – realizing synergies, cost savings, and supporting growth in state-legal markets across the U.S.
Through coverage of key market segments including flower via Superflux, vape and concentrates via Jetty, edibles and beverages via Wana, and retail through The Botanist, Canopy USA, LLC is well positioned to accelerate growth with an emphasis on the Midwestern and Northeastern U.S. markets. As newly formed Canopy USA, LLC, we are building a stronger, more agile organization that will unlock greater opportunities across the growing US cannabis market.
Who you’ll work for The Botanist: Nature's Care Company LLC
Our Culture:
Here at Canopy USA, LLC, we believe in people first. We value our people and encourage continuous opportunities to learn, develop, and grow. We pride ourselves in innovation and passion for the cannabis industry.
We are always looking for motivated people who share our vision to join our team. Think you have what it takes? Then come grow with us!
About the Role:
The Dispensary Lead Associate is responsible for all Dispensary Associate duties and responsibilities including interacting with, educating, and advising patients face-to-face and by phone, record-keeping, assisting with inventory and cash management as well as interacting with local service providers. The Lead Dispensary Agent will be cross-trained in all order fulfillment activities which includes preparing orders, entering product information, calling patients with product requests and admitting patients when the Security Guard is otherwise occupied. Additionally, the Lead Dispensary Agent will assist the Dispensary Manager and Assistant Manager with other duties as needed.
How you’ll make a difference (required duties and responsibilities):
- Greets customers in person or on the phone; schedules appointments; oversees member intake and renewal procedures
- Maintains patient records in compliance with State law and Company policy
- Answers questions about the law and the Company from members and others
- Assists patient in selecting medicine; advises and educates them about safe dosage and other aspects of this medicine
- Acts as an administrator in the inventory and patient tracking system, BioTrack, troubleshooting inventory issues, creating profiles, setting up products and trouble shoots cash discrepancies
- Assists the Dispensary Manager with inventory and cash management, daily and weekly
- Conducts and leads inventory audits
- Abides by standard operating procedures for receiving and stocking both cannabis product and non-cannabis product
- In conjunction with the Dispensary Manager, disposes of product in alignment with state regulations
- Exemplifies customer service and trains employees on how to ensure the best possible customer experience
- Manages the point-of-sale counter to ensure proper dispensing of product and proper cash handling procedures are being used.
- Maintains a clean, safe, welcoming environment inside and outside the facility
Other duties may be assigned by the Dispensary Manager according to Company needs.
