What are the responsibilities and job description for the Home Service Dispatcher position at Acree Plumbing & Air?
Dispatcher- Tampa Florida
In this position, the Dispatcher supports the technicians, management, and all customers. The Dispatcher/Service Coordinator will support technicians and managers through various high-level administrative and customer service tasks. The Dispatcher/Service Coordinator will always provide high-level customer service during their daily responsibilities.
Essential Job Functions
EOE
In this position, the Dispatcher supports the technicians, management, and all customers. The Dispatcher/Service Coordinator will support technicians and managers through various high-level administrative and customer service tasks. The Dispatcher/Service Coordinator will always provide high-level customer service during their daily responsibilities.
Essential Job Functions
- Represent the Acree way- Positive, Passionate, and Professional.
- Deliver exceptional customer service.
- Prepare detailed work orders and supporting documents for every order.
- Dispatch technicians promptly and provide ongoing scheduling services.
- Utilize Service Titan to manage and monitor customer relationships.
- Manage the scheduling of the different departments, assigning technicians based on availability, location, and job requirements for optimal efficiency.
- Ensure adequate supplies and materials by creating and maintaining purchase orders.
- Provide clients with comprehensive warranty information and process all warranties promptly.
- Make sure that permits are pulled and closed promptly.
- Contribute to accounts payable/receivable activities and provide the necessary documentation.
- Generate weekly status reports tracking work orders, estimates, inquiries, etc.
- Work in office Mon-Friday 8am-5pm or 9am-6pm. With one Saturday from 4pm-9pm once a month and a monthly rotating on-call schedule one week a month (from home).
- File, scan, and other office tasks as required.
- 1-2 years of Home Service Dispatching Experience required.
- Ability to multi-task with a high level of accuracy and attention to detail and prioritization
- Strong communication skills, written and verbal.
- Proficient with Microsoft Suite including Word, PowerPoint, Excel, and Outlook
- Prior customer service experience is a PLUS!!!
- High School Diploma or GED equivalent.
- Computer Skills (Microsoft Office).
- High school diploma or equivalent experience
- 10am-7pm rotating on-call schedule.
- Starting Pay range $20-$25/HR, based on experience.
- Competitive Dental, Vision, and Healthcare Plans
- 401(k) matching
- Short-Term and Long-Term Disability
- Life Insurance
- PTO
- Paid Holidays
- Employee Assistance Program (EAP)
EOE
Salary : $20 - $25