What are the responsibilities and job description for the Plumbing Service Manager position at Acree?
PLUMBING SERVICE MANAGER - Tampa, FL
Acree is an award-winning home services company seeking to hire a Plumbing Service Manager for our growing Plumbing department. Acree has been in business since 1967 (over 50 years!). We proudly service the Tampa community and the other counties: Pinellas, Pasco, some Polk, and Manatee.
At Acree, we believe that our employees will take great care of our customers because we take great care of our employees. Everybody Wins!
Are you a dynamic leader with a passion for people, sales, and exceptional customer service? Join Acree Plumber and Air, a trusted name in residential Plumbing and HVAC services, as a Service Manager for our Tampa branch. This is your chance to lead our highest-performing team, drive success, and make a lasting impact in the home services industry.
Why Join Acree?
- Competitive Compensation: Above market base salary lucrative bonus opportunities.
- Comprehensive Benefits: Medical, dental, vision, 401(k) matching, paid time off, paid holidays, company paid life-insurance and more.
- Exciting Perks: Company-provided vehicle, laptop and cell phone, Employee Discount Program and access to an Employee Assistance Program (EAP).
- Growth-Oriented Environment: Be part of a Nexstar-certified company that values quality plumbing work, top-tier customer service, and employee development.
What Youll Do:
As a Service Manager, you will oversee a team of 30 service technicians, ensuring they deliver outstanding service to our extensive customer base. Your responsibilities will include:
- Revenue Growth: Driving team performance to meet daily, weekly, and monthly sales goals.
- Team Leadership: Hiring, training, and coaching technicians to maximize performance and customer satisfaction.
- Daily Operations: Managing schedules, inspecting vehicles and uniforms, and resolving employee or customer concerns promptly.
- Customer Service Excellence: Responding to customer complaints professionally to build strong, lasting relationships.
- Process Optimization: Evaluating and enhancing service methods to increase efficiency and productivity.
Essential Job Functions:
- Direct and monitor service tasks, ensuring objectives and sales goals are met.
- Manage administrative tasks like invoicing, new orders, and inventory tracking.
- Audit technician work and customer service to maintain the highest standards.
- Resolve recurring issues and develop solutions to improve operations.
- Train new employees in company procedures and safety standards.
- Stay updated on industry regulations, tools, and techniques to ensure compliance and innovation.
Qualifications:
- Leadership Skills: Ability to motivate and drive a team to achieve revenue, efficiency, and customer service goals.
- Problem-Solving: Strong ability to analyze complex situations and develop effective solutions.
- Tech-Savvy: Familiarity with Service Titan and Nexstar preferred, and proficiency in Microsoft Office.
Compensation:
- Annual Salary: $80k-$95k base salary plus quarterly bonuses.
- Weekly Pay!
Experience/Education:
- Required: 3-5 years of direct management experience in Plumbing or a related residential service industry.
- High school diploma required; college degree preferred.
- Previous Plumbing experience is required.
Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
EOE
Salary : $80,000 - $95,000
