Family Housing Manager

Job Description

Job Description

FAMILY HOUSING MANAGER

Position Description

Reports to : Senior Director, Programs

Job Classification : Full-time, Exempt

Work Location : Duvall, WA

Wage : $63,255-$72,383 annually

Benefits : Comprehensive benefits package.

At Acres of Diamonds, we are champions for moms and kids moving out of homelessness. We are a relational Christian ministry dedicated to helping moms rewrite their stories for lasting change for themselves and generations to come.   Our work is to come alongside each mom and her children and help them heal and grow. Our non-traditional community-based housing model is designed to help moms and kids feel safe in a place they can call home.  We include counseling, case management, relationship skills, employment support, parenting classes, financial management, and much more.  We work closely with each family to develop a program tailored to their needs to maximize their success.

Position Summary : The Family Housing Manager oversees the client experience from application approval through program exit and aftercare. This role manages a small team of program staff to support residents through move-in, daily living in community, preparation for move out and integration into their new home. The position also manages the onboarding, equipping, and encouraging of volunteers who provide coaching and mentoring to residents.

Essential Duties and Responsibilities : To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Move-In

Assist intake team with timely intake interviews and move-ins, including tours, answering questions, administering drug testing, participating in a team interview with the applicant, and assisting as needed in the decision-making process.

Resident Life

• Oversee day-to-day safety and operation of the resident community, supervising and training the Resident Specialists, volunteers, and resident community assistants.
• Participate in verbal de-escalation and other interventions in emergent situations and be able and willing to assist other staff as needed to maintain a safe, secure environment.
• Brief staff on resident experiences and engagement in written communications and at Coordination of Care meetings.
• Ensure transition from intake to daily life to life beyond Acres is consistent with Acres desired quality of care and values.
• Ensure community house preparations for tours, move-ins, and other functions.
• Lead community meetings, meals, and other resident engagement activities to provide empowering experiences for residents, and engagement and fun with their children.
• Oversee efforts to encourage and develop healthy community living among residents.
• Screen, on-board, and train volunteers for roles in mentoring, coaching, and spiritual group.

Beyond Acres Program – Continued Development and Management

Other

Competencies : To perform the job successfully, an individual should demonstrate the following.

Adaptability - Demonstrates persistence and overcomes obstacle, demonstrating discernment in prioritization. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.

Communications - Exhibits good listening and comprehension. Ability to express ideas and thoughts clearly, concisely, and compassionately, both verbally and in writing. Keeps others adequately informed. Selects and uses appropriate communication methods.

Dependability - Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.

Quality - Applies feedback to improve performance. Demonstrates accuracy and thoroughness. Displays commitment to excellence. Initiates process and quality improvements. Monitors own work to ensure quality.

Quantity – Achieves established goals. Completes work in timely manner. Meets productivity standards. Strives to increase productivity. Works quickly.

Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit and overall optimism. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience :

Language Ability : Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.

Mathematical Ability : Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Apply concepts of basic algebra and geometry.

Reasoning Ability : Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.

Computer Skills : Comfortable in Microsoft Office 365 applications including Excel, client databases, general office tools.

Certificates and Licenses : Valid Washington state driver’s license and ability to travel to frequent offsite meetings.

Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level is usually moderate.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, walk; use hands or fingers, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and / or move up to 30 pounds.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Acres of Diamonds is a Christian 501(c)(3) organization where homeless women, and their children receive the help and resources they need to build lasting, healthy lives. It is our policy to hire, promote, transfer, terminate and make all other employment-related decisions without regard to any employee’s race, color, sex, age, national origin, veteran status or disability or any other basis prohibited by law. As a religious organization, we are permitted, and reserve the right, to prefer employment on the basis of religion, per Title VII, Section 702-703, vs. Civil Rights Act of 1964. We believe that the effectiveness of this ministry is directly related to the depth and sincerity of commitment to Jesus Christ demonstrated by each employee. Therefore, each employee must be committed to the pursuit of a lifestyle, on and off the job, consistent with our mission, compatible with historical standards of morality and reflecting the message, mission and character of Jesus Christ.

Salary : $63,255 - $72,383