What are the responsibilities and job description for the Customer Service Representative (New England Platform) position at Acrisure?
Job Title: Surety Bond Administrator/Customer Service Representative
Platform: East Division/New England Platform
Location: Woburn, MA
About Acrisure:
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
Job Summary:
Our Woburn, MA office is seeking a full-time entry level trainee position for Surety Bond Administrator/Customer Service Representative. We are looking for an individual who can work independently and as part of a team, has strong attention to detail, is a multi-tasker, has strong accurate computer entry and typing skills and is a responsible and reliable worker. We will train you in our procedures for processing Bonds, issuing Certificates of Insurance and handling insurance claims. You will also be responsible for answering and directing incoming phone calls, processing mail and other office tasks as needed.
Job Summary:
Issue bonds, invoice bond premiums, issue Certificates of Insurance, process claims, handle incoming and outgoing mail, answer phone, transfer calls.
This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.
Requirements:
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
Platform: East Division/New England Platform
Location: Woburn, MA
About Acrisure:
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
Job Summary:
Our Woburn, MA office is seeking a full-time entry level trainee position for Surety Bond Administrator/Customer Service Representative. We are looking for an individual who can work independently and as part of a team, has strong attention to detail, is a multi-tasker, has strong accurate computer entry and typing skills and is a responsible and reliable worker. We will train you in our procedures for processing Bonds, issuing Certificates of Insurance and handling insurance claims. You will also be responsible for answering and directing incoming phone calls, processing mail and other office tasks as needed.
Job Summary:
Issue bonds, invoice bond premiums, issue Certificates of Insurance, process claims, handle incoming and outgoing mail, answer phone, transfer calls.
This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.
Requirements:
- Strong organizational skills- ability to prioritize and take initiative
- Computer skills, including Microsoft Word, Outlook and Excel
- Excellent verbal and written communication skills as well as strong interpersonal skills
- Basic Mathematical Skills: (addition, subtraction, multiplication, division) and understanding fractions, decimals, and percentages
- Reasoning Skills: Ability to solve practical problems, interpret instructions and deal with a variety of variables furnished in written, oral, diagram or schedule form
- High School diploma required
- Associate degree or higher preferred
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
