What are the responsibilities and job description for the Systems Specialist position at Acrisure Midwest Partners Insurance Services, LLC?
About Acrisure:
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
Job Summary:
This position is responsible for set-up and ongoing maintenance of clients in our employee benefit administration system, Employee Navigator.
Day-to-Day Responsibilities:
Configure customized benefit administration systems to meet the needs of our clients.
Work with clients and account management teams to understand client needs; review details of benefit plans and policies to determine system configuration.
Responsible for implementing, renewing, and ongoing service of the benefit administration system.
Work with clients, carriers and payroll vendors to configure file feeds between systems.
Train and support clients and account managers on to use the benefit administration system.
Provide the first line of support for our clients utilizing the Employee Navigator platform
Collaborate with teammates on process improvements and strategies to make the most out of the software
Work with general direction to resolve issues and provide solutions, with guidance in complex situations
Requirements:
Experience working in Employee Benefits
Experience working in Benefits Administration systems like EASE and Employee Navigator
Excellent verbal and written communication skills
Strong organizational and time management skills, along with a demonstrated attention to detail.
Ability to work in a fast-paced environment and meet deadlines.
Must have a strong problem-solving ability to help address issues.
Must take initiative and be able to work well independently.
Possess innate customer service skills including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
Consistently seek to improve their own knowledge, the customer’s knowledge, and the product itself
Be a motivated problem solver who can accurately document and communicate issues
Proficient working knowledge of Microsoft Office, including Outlook, Excel, Word and PowerPoint with experience collaborating efficiently in M365 (OneDrive, MS Teams, SharePoint).
This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management*
Physical Demands:
Position entails long periods of remaining stationary, whether in a seated or standing position
Must have access to a reliable source of transportation. Some travel may be required.
Frequent and extended screen exposure and a large amount of typing
Benefits & Perks:
Competitive Compensation
Industry Leading Healthcare
Savings and Investments
Charitable Giving Programs
Offering hybrid work option
Opportunities for Growth
Parental Leave
Generous time away
Acrisure is committed to making an impact in our communities by giving back, with millions committed to children’s health with Helen Devos Children’s Hospital and UPMC Children's Hospital of Pittsburgh.
For more, visit www.Acrisure.com or learn more here.
Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
