What are the responsibilities and job description for the Commercial Insurance Account Associate (New England Platform) position at Acrisure New England Partners Insurance Services, LLC?
About Acrisure:
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
Job Summary:
The Account Associate, in cooperation with the Executive, Senior or Account Manager, is responsible for assisting new and renewal clients with service needs on accounts. Specific service responsibilities are assigned per guidelines, procedures, quality and service standards as stated by the agency.
Responsibilities:
Provide service and support to Account Service Managers and/or Client Advisors on existing accounts and assist them in their delivery of commitments to clients.
Provide in house customer service to clients as assigned and requested.
Assists renewal reviews and re-marketing as appropriate, to provide the client with the optimal solution in the coverage of their assets and the retention of the client. Prepares summaries of insurance for presentation to the client as directed by the ASM
Receive and review cancellations and act to save accounts as directed by the ASM or Client Advisor.
Maintains client accounts on agency automation system, documents conversations, properly attaches documents to Agency Management System, sends confirmations to insured clients and adheres to all other automation procedures that are, or become, established. Maintains follow-up and suspense system for outstanding orders and correspondence, follows-up on overdue and suspense items. Responds to carrier requests for additional information in a timely manner.
All of this is done in a manner to avoid potential E&O issues. Immediately notifies management of any potential E&O situation.
Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
