What are the responsibilities and job description for the Receptionist (New England Platform) position at Acrisure New England Partners Insurance Services, LLC?
About Acrisure:
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
About The Role
Supports our East Division as first point of contact for inbound telephone inquiries and office visitors/guests. Receives and relays messages/telephone calls from internal and external sources. Greets guests/visitors, documents information. Responds to routine inquires on office locations, hours of operation, telephone numbers, email/website addresses. Broad knowledge of operational procedures and tools obtained through extensive work experience.
Responsibilities:
Answers the phone and greets clients and visitors alike in a professional manner.
Accurately directs phone calls and walk-ins to appropriate team members in a courteous and professional manner.
Returns to calls placed on hold in a timely manner giving the caller the option to continue holding or to leave a message.
Answers client inquiries, as needed, or directs the inquiry to the person best able to answer.
Takes and delivers accurate phone messages, including names and contact information, and promptly relays messages to the proper person.
Maintains a neat and tidy reception area, clearing up any clutter on an ongoing basis and maintains a professional, comfortable general office atmosphere.
Opens, sorts, and distributes the mail neatly and accurately for the agency personnel according to mail distribution workforce.
Processes and sends outgoing mail and packages for the agency utilizing the mail processing machine as well as appropriate shipping services as needed.
Monitors the agencies inboxes to distribute incoming emails, voicemails, and faxes to the appropriate team member.
Maintains inventory of office supplies.
Print, scan, copy and fax documents as needed to assist team members.
Routine and ad-hoc or support assignments for individuals as needed.
Actively seeks out and performs other agency support functions and performs clerical duties as requested or required by others.
This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.
Requirements:
Proven work experience as a receptionist, front office representative or similar role.
Proficiency in Microsoft Office Suite.
Hands-on experience with office equipment.
Professional attitude and appearance.
Solid written and verbal communication skills.
Ability to be resourceful and proactive when issues arise.
Excellent organizational skills.
Multitasking and time-management skills, with the ability to prioritize tasks.
Customer service attitude.
Able to function independently and as part of a team.
Open to learning and completing insurance related documents.
Education/Experience:
High school diploma or recognized equivalent is required.
Experience in customer service or insurance field is preferred.
Familiarity with a multiline telephone system.
Webex experience is a plus.
Applied Epic experience is a plus.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Moderate stress due to regular deadlines and daily challenges.
High finger dexterity while typing documents and forms.
Occasionally lift up to 20 lbs.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work environment is a temperature-controlled, non-smoking office.
The noise level in the work environment is usually moderate.
Benefits & Perks:
Competitive Compensation
Industry-Leading Healthcare
Savings and Investments
Charitable Giving Programs
Opportunities for Growth
Educational Resources
Generous time away
Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
