Commercial Lines Account Manager

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About the Role and Workplace Culture

Invest your excellence in customer service, relationship building skills, and exacting attention to detail in managing day-to-day service needs of our clients, contributing to the profitable growth of the platform by achieving retention and renewal goals, proactive account rounding, and up-selling of limits/coverages.

We offer progressive benefits supporting individuals and families, mentoring and support in your current role and growth opportunities for those seeking advancement.

Core Responsibilities of the Commercial Account Manager

• Establish and maintain strong relationship with, and assist, client advisors in making decisions on updates and coverage for accounts ranging from small, mid-size to large accounts with moderate complexities.
• Collaborate with client advisors to market, quote, and prepare proposals for clients from both a risk management and insurance prospective to decide upon the “best” way to manage the customer’s risk.
• Provide day-to-day service, anticipate customer’s needs, and respond to client issues/questions in a timely manner.
• Provide timely, professional, accurate communication to client, team, carrier representatives and
• Seek referrals from clients and follow through to help generate new business
• Coach and mentor junior members of the commercial lines, may lead team meetings and initiatives.
• Leverage Acrisure’s best-in-class tech and resources, and in-house loss prevention and claims management.

Qualifications

• Current P&C Producer’s Insurance License
• Bachelor’s degree and/or 5 years’ commercial insurance experience
• Technology: proficiency in MS Suite and knowledge of Agency Management Systems (Applied Epic a plus)
• Effective written and verbal communication, including active listening
• Strong math skills or high-level accounting knowledge
• Excellent time management, prioritization, critical thinking, and problem-solving skills
• Professional demeanor, positive outlook, and adaptability

Pay range and compensation package

Total Compensation Starting salary $70-90k

Insurance—health, dental, disability, life, and vision Generous time off | 401(k) with 3% match | Tuition reimbursement

Autonomy and scheduling flexibility, hybrid work arrangements Formal mentoring and professional development

About Acrisure (hbinsurance.com) A Vermont 'Best Places to Work' winner for 5 consecutive years as Hickok & Boardman Insurance Group, now a part of Acrisure New England, connects clients to solutions, specializing in personal and business insurance with a holistic and expert approach to protecting what matters most to you. We are an industry leader with locations in Vermont, upstate New York, Massachusetts, Connecticut and Rhode Island. Our growing organization offers an inclusive and progressive work environment, with a culture of support, transparency, and collaboration, and a track record of accommodating employee needs, whether family or other personal priorities. Backed by limitless resources, extraordinary people, and years of expertise, we are dedicated to our clients every day. With 200 years of knowledge and experience, our history helps to protect your future. Acrisure New England is driven by our long-standing values of doing the right thing, with a sense of urgency, while exceeding expectations and differentiate themselves by providing superior support and value-added services to our clients.

Equal Opportunity Statement

We are an EOE employer dedicated to employee growth and development, and seeking to enrich our team and service to clients by encouraging qualified candidates of all backgrounds and lived experiences to apply. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.