What are the responsibilities and job description for the Receptionist/Customer Service Support position at Acrisure?
Receptionist & Customer Service Support
About Acrisure
Acrisure is a Fintech leader empowering businesses and consumers alike with unmatched financial solutions. Acrisure's products include Insurance, Reinsurance, Cyber Services, Mortgage Origination and more to over 1.3 million
clients around the world. We are a team of entrepreneurs, collaborators and innovators whose limitless mindset is driving an even bigger future.
Job Description
Acrisure Aerospace is seeking Receptionist / Customer Service Support. You could be part of a growing company that offers a competitive compensation package with tremendous potential for growth. Support clients and insurance agents using employer’s agency management system. Will interact with a wide variety of aviation clientele ranging from corporate jet and helicopter owners to private aircraft owners. Candidate must possess a positive attitude and be customer service oriented and enjoy talking with clients. Accurate data entry is critical as well as strong communication skills.
Initial Responsibilities
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
About Acrisure
Acrisure is a Fintech leader empowering businesses and consumers alike with unmatched financial solutions. Acrisure's products include Insurance, Reinsurance, Cyber Services, Mortgage Origination and more to over 1.3 million
clients around the world. We are a team of entrepreneurs, collaborators and innovators whose limitless mindset is driving an even bigger future.
Job Description
Acrisure Aerospace is seeking Receptionist / Customer Service Support. You could be part of a growing company that offers a competitive compensation package with tremendous potential for growth. Support clients and insurance agents using employer’s agency management system. Will interact with a wide variety of aviation clientele ranging from corporate jet and helicopter owners to private aircraft owners. Candidate must possess a positive attitude and be customer service oriented and enjoy talking with clients. Accurate data entry is critical as well as strong communication skills.
Initial Responsibilities
- Assist with incoming calls
- Document all activities in agency management system (EPIC)
- Communicate with clients via phone and email
- Assist clients with applications/policies/premium payments/etc.
- Collect renewal data on assigned accounts
- Review new/renewal policies, endorsements and certificates to insure items were received as requested
- Maintain accuracy of client data in agency management system (EPIC)
- Professional telephone demeanor and good listening skills
- Strong organizational skills - ability to prioritize and initiative to execute task completion
- Computer skills, specifically Microsoft Word, Outlook and Excel
- Excellent verbal and written communication skills as well as strong interpersonal skills
- Mathematical Skills: Ability to calculate figures and amounts such as premiums, commissions, and percentages
- Work independently and as part of a team
- Strong time management skills
- Must be able to pass background check
- Proficiency using agency management system – Employer will train
- Ability to build and maintain good working relationships with prospective and current customers, underwriters, other company representatives and colleagues to ensure an outstanding level of customer satisfaction
- Demonstrate ability to interact professionally with management and clients to promote a positive company image
- Meet Acrisure’s standards for attendance and promptness
- A strong sense of teamwork and cooperation with management and co-workers
- Full- time, in-office position. Monday-Friday / 8 am- 5 pm
- High School Diploma or equivalent
- 1 year office experience or associate degree
- 401(k) - 401(k) matching
- Health insurance
- Disability insurance
- Life insurance
- Paid time off
- Professional development assistance
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
